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- Tasks: Support a university's ServiceNow platform with maintenance and performance monitoring.
- Company: Join Real Staffing, a dynamic recruitment agency in the heart of London.
- Benefits: Enjoy a competitive rate of £750 per day and hybrid working options.
- Why this job: Be part of a transformative project that enhances university services and boosts your career.
- Qualifications: 7+ years of experience in ServiceNow consultancy required.
- Other info: This role is outside IR35 and offers a 12-month contract starting July 2025.
The predicted salary is between 54000 - 90000 £ per year.
I have a requirement to support a university in London on the maintenance of their ServiceNow platform. This role would be for an experienced consultant to provide support services for ServiceNow.
Rate: £750 per day
Length: 12 months
IR35: Outside
Location: Hybrid (South Coast of England)
Start date: 01.07.2025
We are looking for an experienced consultant with 7+ years to support them on a number of maintenance activities as per below:
- Platform Performance Monitoring
- ServiceNow Subscription Management
- Monthly Patch Scheduling and Deployment (Dev, Test, Prod)
- SLA Based Break/Fix Support
- Commonly Requested Services (User Admin, Reporting/dashboards, No Code)
- Program Governance
- Data Maintenance
- Full, twice-a-year upgrade management
- Platform HealthScan Review & Remediation / codeworks
- Production Deployment Support
- Platform Optimization (continual process and platform improvement)
- Ask the Architect - Enhancement (Design & Development)
Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.
ServiceNow Consultant employer: Real
Contact Detail:
Real Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Consultant
✨Tip Number 1
Make sure to highlight your experience with ServiceNow in your conversations. Discuss specific projects where you've successfully managed platform performance monitoring or subscription management, as these are key responsibilities for the role.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend relevant meetups or webinars to connect with others who may have insights into the university's needs or the hiring process.
✨Tip Number 3
Prepare to discuss your approach to SLA-based break/fix support and how you handle common user requests. Being able to articulate your problem-solving strategies will set you apart during interviews.
✨Tip Number 4
Familiarise yourself with the latest updates and features of ServiceNow. Showing that you're up-to-date with the platform's capabilities can demonstrate your commitment to continual improvement and optimisation.
We think you need these skills to ace ServiceNow Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in areas like platform performance monitoring and SLA-based support. Use specific examples from your past roles to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the university's mission. Mention your 7+ years of experience and how it aligns with the maintenance activities listed in the job description.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as program governance, data maintenance, and platform optimisation. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a consultant role.
How to prepare for a job interview at Real
✨Showcase Your Experience
With 7+ years of experience required, be ready to discuss specific projects where you've successfully managed ServiceNow platforms. Highlight your role in performance monitoring, patch scheduling, and any governance activities you've led.
✨Understand the University’s Needs
Research the university's current use of ServiceNow and think about how your skills can address their specific challenges. Tailoring your responses to show you understand their environment will impress the interviewers.
✨Prepare for Technical Questions
Expect technical questions related to platform optimization, data maintenance, and upgrade management. Brush up on these topics and be prepared to provide examples of how you've tackled similar issues in the past.
✨Demonstrate Problem-Solving Skills
The role involves SLA-based break/fix support, so be ready to discuss how you've approached problem-solving in high-pressure situations. Share examples that showcase your analytical thinking and ability to deliver solutions efficiently.
