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- Tasks: Lead the transition of IT services from projects to operational support.
- Company: Join a diverse and inclusive company focused on your career growth.
- Benefits: Enjoy generous bonuses, private medical insurance, and remote work perks.
- Why this job: Be part of a team that values problem-solving and collaboration in IT.
- Qualifications: Strong technical background with ITIL knowledge beyond Foundation level required.
- Other info: Flexible holiday options and support for disabilities during the application process.
The predicted salary is between 43200 - 72000 £ per year.
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Responsible for the service transition from projects into operation
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Works with project and architecture teams to understand service impact of proposed solutions
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Determines and defines support requirements associated with new and changes services
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Captures and manages risks associated with the introduction of new services
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Defines Service Acceptance Criteria and manages their completion
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Defines entry and exit criteria for Early Life Support
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Oversees the Early Life Support phase of projects to ensure full operational readiness
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Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
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Works with stakeholders to highlight and address potential support gaps
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Produce management information and reporting to show progress
Please note internally this role is titled Service Introduction Manager
In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.
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Generous Bonus
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Private Medical Insurance
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DC pension scheme
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Life, medical and income Insurance
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Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
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27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
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Salary sacrifice electric car scheme with free on-site electric chargers.
We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk .
IT Service Introduction Manager employer: Unum
Contact Detail:
Unum Recruiting Team
careers@unum.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Introduction Manager
✨Tip Number 1
Familiarize yourself with ITIL practices beyond the Foundation level. This will not only enhance your understanding of service management but also demonstrate your commitment to the role during discussions with our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlighting your problem-solving and collaboration skills will show us that you can effectively guide IT teams through operational processes.
✨Tip Number 3
Research our company culture and values, especially our commitment to inclusivity and diversity. Being able to align your personal values with ours will make a strong impression during your interactions with us.
✨Tip Number 4
Be ready to discuss how you handle conflict and influence stakeholders. We value candidates who can navigate complex situations and ensure smooth communication across teams, so sharing relevant experiences will be beneficial.
We think you need these skills to ace IT Service Introduction Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Introduction Manager position. Understand the key responsibilities and required skills, especially the importance of ITIL knowledge and service transition processes.
Tailor Your CV: Customize your CV to highlight relevant experience in service transition, project management, and ITIL practices. Use specific examples that demonstrate your problem-solving and collaboration skills.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the requirements of the role. Emphasize your technical expertise and ability to communicate complex information clearly, as well as your experience in managing risks and support gaps.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to service introduction and operational readiness. This could be successful project transitions or improvements in support processes that you have led.
How to prepare for a job interview at Unum
✨Understand ITIL Disciplines
Make sure you have a solid grasp of ITIL principles beyond the Foundation level. Be prepared to discuss how these principles apply to service transition and operational readiness.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved issues during service transitions. Highlight your analytical approach and the impact of your solutions.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This role requires you to communicate effectively with both technical teams and non-technical stakeholders, so clarity is key.
✨Highlight Collaboration Experience
Be ready to discuss instances where you've worked closely with project and architecture teams. Emphasize your ability to influence and guide teams through operational processes while addressing potential support gaps.
