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For Companies At a Glance
- Tasks: Lead a vibrant team in delivering exceptional food and beverage experiences.
- Company: Join the Marble Arch Hotel, a stylish 4-star property near Oxford Street.
- Benefits: Enjoy great staff areas, wholesome meals, pension schemes, and access to your earned salary before payday.
- Why this job: Be part of a supportive culture focused on career growth and creating extraordinary guest experiences.
- Qualifications: Experience in customer-facing roles and a passion for hospitality are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you'll be doing
Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.
Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it’s recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.
What you'll bring
- Experience in a customer-facing role within Food & Beverage.
- A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
- Ability to thrive in a public-facing role, engaging with guests and team members alike.
- A natural ability to connect with others and foster meaningful relationships.
- A relaxed and approachable demeanor that encourages positive interactions.
- Precision in your work, ensuring every aspect of the guest experience is perfect.
- A demonstrated desire to pursue a fulfilling career in hospitality.
- Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.
What you'll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Leader employer: Thistle Hotel Marble Arch
Contact Detail:
Thistle Hotel Marble Arch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Team Leader
✨Tip Number 1
Familiarise yourself with the local area and the hotel's offerings. Being able to recommend nearby attractions or unique dishes from the menu can set you apart during the interview.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team or resolved conflicts. This will demonstrate your ability to guide and inspire others in a fast-paced environment.
✨Tip Number 3
Prepare to discuss how you create extraordinary guest experiences. Think of specific examples where you went above and beyond for customers, as this aligns perfectly with the role's expectations.
✨Tip Number 4
Engage with the company's culture by researching their values and mission. During your conversation, reflect on how your personal values align with theirs, showing that you're not just looking for a job, but a place where you can grow and contribute.
We think you need these skills to ace F&B Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within Food & Beverage. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to creating extraordinary guest experiences. Mention how your skills align with the job description, particularly your ability to connect with guests and foster team relationships.
Showcase Your Personality: Since the role requires a relaxed and approachable demeanour, let your personality shine through in your application. Use a friendly tone and share anecdotes that illustrate your ability to engage positively with both guests and team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Thistle Hotel Marble Arch
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable guest experiences, as this will demonstrate your commitment to delivering exceptional service.
✨Highlight Team Leadership Skills
As a Team Leader, your ability to guide and motivate your team is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you fostered collaboration and maintained a positive atmosphere, especially in fast-paced environments.
✨Demonstrate Customer Engagement
Be ready to discuss how you engage with customers and build relationships. Share anecdotes that showcase your natural ability to connect with guests, whether it's through recommending dishes or providing local tips, as this aligns with the role's expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you had to think on your feet and how you ensured a positive outcome for both the team and the guests.
