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- Tasks: Join our IT support team to assist customers with software and hardware issues.
- Company: A growing software business in Uckfield, dedicated to providing excellent IT support.
- Benefits: Enjoy 20 days annual leave, casual dress, social events, and a pension scheme.
- Why this job: Expand your IT skills in a friendly, supportive environment while making a real impact.
- Qualifications: Ideal candidates should have an IT qualification or relevant experience and strong communication skills.
- Other info: Occasional travel may be required; driving licence and car access are essential.
The predicted salary is between 21500 - 25700 £ per year.
Location: Uckfield, East Sussex.
Salary: £25,000 - £29,000 per annum DOE
Benefits: 20 days annual leave + Bank Holidays, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay.
Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site.
Our client, a growing software business based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues. This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach.
Responsibilities:
- Provide remote technical assistance regarding bespoke business management software systems to client's existing customers.
- Provide technical support to existing customers in use of a bespoke eCommerce platform.
- Administer basic SQL databases.
- Assist and train existing customers on-site when required.
- Install, configure, and diagnose desktop PCs and servers.
- Manage client, server, and network security.
- Configure and support multi-site LAN, WAN, and VOIP systems.
- Offer technical support for our client's bespoke eCommerce platform.
As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary.
Skills Required:
To excel in this position, knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous. Our ideal candidate is bright, driven, and energetic, with a passion for learning and technology. An IT qualification/education or previous working experience in an IT role is preferred, as it demonstrates your commitment to the field. Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential.
Join our client's team and seize this exciting opportunity to enhance your skills and contribute to their ongoing success.
Want to apply? If you're ready to take the next step in your IT career and work in a dynamic and supportive environment, apply now online with your most up-to-date CV for consideration.
Looking for a role within IT....? employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Looking for a role within IT....?
✨Tip Number 1
Familiarise yourself with the specific software and hardware technologies mentioned in the job description. Understanding the bespoke business management software and eCommerce platform will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your SQL skills, as administering basic SQL databases is part of the role. Consider doing some online tutorials or practice exercises to demonstrate your knowledge and confidence in this area.
✨Tip Number 3
Highlight any previous experience in IT support, even if it was informal or voluntary. Sharing specific examples of how you've resolved technical issues can showcase your problem-solving abilities and communication skills.
✨Tip Number 4
Prepare for potential questions about teamwork and collaboration, as the role involves working closely with a motivated team. Think of examples where you've successfully worked in a team setting to solve problems or achieve goals.
We think you need these skills to ace Looking for a role within IT....?
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences, especially in Microsoft environments, SQL, and networking technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific examples of how your communication skills and quick learning ability make you a great candidate for the IT Support Technician position.
Highlight Relevant Qualifications: If you have any IT qualifications or previous experience, be sure to mention them prominently. This shows your commitment to the field and can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Office Angels
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Microsoft client/server environments, SQL databases, and networking technologies. Be prepared to discuss any relevant experience you have, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since the role involves providing support to customers, it's crucial to showcase your excellent communication skills. Practice explaining technical concepts in a simple and friendly manner, as this will be key in your interactions with clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common IT support issues or customer queries, and be ready to explain your thought process and problem-solving approach.
✨Express Your Passion for IT
Let your enthusiasm for technology shine through. Share any personal projects or experiences that highlight your passion for IT, as this can set you apart from other candidates and show your commitment to the field.
