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- Tasks: Lead a team to deliver exceptional customer service and maximise sales.
- Company: Safestore is the UK's largest self-storage group, known for its supportive culture.
- Benefits: Enjoy 28 days holiday, bonuses, healthcare plans, and discounts on products.
- Why this job: Join a friendly team, develop your leadership skills, and make a real impact.
- Qualifications: Previous management experience in retail or customer-facing roles is essential.
- Other info: Be part of a company awarded 'Investors in People' Platinum accreditation.
The predicted salary is between 31000 - 36500 £ per year.
Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.
Basic starting salary: £31,000 per annum, including a bonus each month which can take you up to £36,500 per annum.
As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.
What we will offer you:
- 28 days paid holiday per year (including bank holidays)
- Bonuses of basic monthly salary for achieving targets
- Enhanced parental leave
- Pension scheme
- Healthcare cash plan for all colleagues
- Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
- Sharesave scheme with huge success historically for our colleagues
- Colleague and family discounts on Safestore products and services
- Employee Assistance Programme
What you will offer us:
- People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
- Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
- Sales: Achieving your targets by understanding every customer’s requirements, and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
- Store standards: Customers' first impressions are key; leading your store team to deliver these, we are proud to provide our customers with excellent store standards.
A successful Store Manager will:
- Have had previous experience in a management role
- Have an operational background in a customer facing environment such as retail/consultative sales
- Be able to lead a team and coach for performance
- Have strong communication skills and be approachable
- Have strong commercial acumen
- Be able to lead your team through the fast-moving storage industry environment
About Safestore: Safestore is the UK’s largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021, we were awarded the prestigious 'Investors in People' Platinum accreditation, placing us in the top 2% of accredited organisations in the UK.
Store Manager Swanley employer: Safestore
Contact Detail:
Safestore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Swanley
✨Tip Number 1
Familiarise yourself with Safestore's values and culture. Understanding what makes us tick will help you align your approach during interviews and discussions, showcasing how you can contribute to our team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership and customer service skills. Be ready to discuss specific situations where you motivated a team or enhanced customer satisfaction.
✨Tip Number 3
Research the self-storage industry trends and challenges. Being knowledgeable about the market will allow you to speak confidently about how you can drive sales and improve store performance.
✨Tip Number 4
Network with current or former employees of Safestore if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Store Manager Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead a team and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention how your previous experiences align with Safestore's values and the role of Store Manager.
Highlight Key Achievements: In your application, include quantifiable achievements from your past roles, such as sales increases or successful team projects. This will help illustrate your capability to drive performance.
Show Enthusiasm for the Company: Research Safestore and mention specific aspects of the company culture or values that resonate with you. This shows genuine interest and helps you stand out as a candidate who aligns with their mission.
How to prepare for a job interview at Safestore
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you encourage performance.
✨Demonstrate Customer Service Excellence
Safestore values exceptional customer service. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to identify customer needs and provide tailored solutions.
✨Understand Sales Metrics
Familiarise yourself with key sales metrics and how they impact store performance. Be ready to discuss how you've achieved targets in previous roles and your strategies for driving sales in a fast-paced environment.
✨Emphasise Team Standards
First impressions matter! Discuss how you ensure high store standards and how you motivate your team to maintain these. Share any relevant experiences that demonstrate your commitment to creating an inviting shopping environment.
