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- Tasks: Support Child Protection and Court Social Work Teams with essential admin tasks.
- Company: Join Sandwell Children's Trust, dedicated to protecting vulnerable children and families.
- Benefits: Earn £15.66 per hour with potential for contract extension; flexible working hours available.
- Why this job: Make a real impact in the community while gaining valuable experience in a supportive environment.
- Qualifications: Strong admin skills, especially in minute taking; confident with Microsoft Office and case management systems.
- Other info: 3.5 roles available; referral bonus of £250 for successful candidate recommendations.
Location: Sandwell Children's Trust, Oldbury
Contract: 6-months with a view for this to be extended
Salary: £15.66 per hour
Working Hours: 3 x full-time roles (37 hours per week) 1 x part-time role (18.5 hours per week)
Application Deadline: Thursday 29th May 2025 at 5pm
Please note: These roles are office-based at our headquarters in Oldbury. Working hours are Monday to Thursday 9:00–17:30 and Friday 9:00–17:00 for full-time roles. Hours for the part-time post will be discussed at interview.
About the Role:
Sandwell Children's Trust is seeking 3.5 Service Support Officers to join our Business Admin Service, supporting the Child Protection and Court Social Work Teams. This is an opportunity to contribute to vital services that protect and support vulnerable children and families.
What You’ll Do:
- Provide day-to-day admin support to Court Officers and Social Work Teams
- Maintain and update Court/Legal Order trackers
- Type minutes for Strategy Meetings, Core Groups, and Public Law Outline meetings
- Schedule, reschedule and issue invites for meetings using Microsoft Outlook and MS Teams
- Chase documentation, track minutes, manage returns, and escalate delays as needed
- Upload minutes and records to LCS (Liquid Logic Children’s System)
- Answer incoming calls, manage post, and maintain electronic/paper filing systems
- Provide reception cover and ad hoc admin support as required
About You:
We’re looking for organised, proactive, and detail-focused individuals who:
- Have strong admin experience, particularly in minute taking for complex meetings
- Can manage workloads and meet tight deadlines
- Are confident using Microsoft Office and case management systems
- Work effectively in a busy team environment
- Can communicate clearly and sensitively with a wide range of people
If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions or send your CV to the provided email.
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
Service Support Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Service Support Officer, especially around minute taking and managing documentation. This will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Outlook and Teams, as these are essential for scheduling and communication in this role. Consider doing a quick online course or tutorial to refresh your knowledge.
✨Tip Number 3
Prepare examples of how you've successfully managed workloads and met tight deadlines in previous roles. This will demonstrate your organisational skills and ability to thrive in a busy team environment.
✨Tip Number 4
Research Sandwell Children's Trust and their mission to support vulnerable children and families. Being knowledgeable about the organisation will show your genuine interest and commitment during the interview process.
We think you need these skills to ace Service Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Support Officer position. Tailor your application to highlight relevant experience, especially in admin support and minute taking.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly any roles involving minute taking and managing workloads. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the impact you hope to make at Sandwell Children's Trust. Mention specific skills that align with the job description, such as proficiency in Microsoft Office and your ability to communicate effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Support Officer role.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Admin Skills
Make sure to highlight your previous admin experience, especially any roles where you took minutes for complex meetings. Be prepared to discuss specific examples of how you've managed workloads and met tight deadlines.
✨Familiarise Yourself with Microsoft Office
Since the role requires confidence in using Microsoft Office, brush up on your skills, particularly in Outlook and Teams. You might be asked about your experience with these tools, so having a few examples ready will help you stand out.
✨Demonstrate Your Communication Skills
This position involves communicating with a wide range of people, so be ready to demonstrate your ability to communicate clearly and sensitively. Think of scenarios where you've successfully navigated difficult conversations or provided support to others.
✨Prepare for Team Dynamics
As the role is within a busy team environment, be prepared to discuss how you work effectively in a team. Share examples of how you've collaborated with colleagues to achieve common goals or how you've supported others in their tasks.
