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- Tasks: Serve refreshments to passengers and ensure a welcoming experience.
- Company: Join Rail Gourmet, a leader in on-train catering services.
- Benefits: Earn £11.44 per hour plus commission with flexible shifts.
- Why this job: Be part of a dynamic team and enhance customer experiences on trains.
- Qualifications: Passion for customer service and a friendly attitude are essential.
- Other info: Shifts include early, late, and weekend work.
Are you looking to begin a new career adventure? Then this role might be for you! About the Role: We have an exciting opportunity for passionate, customer focused people to join Rail Gourmet on the Transpennine contract as a On Board Host based in Manchester. You will be responsible for selling items from the refreshment trolley to both standard and first class passengers such as hot drinks, soft drinks, alcoholic beverages, crisps, chocolate and general light refreshments. You will also be responsible for serving first class with complimentary items. As a customer host you will play a vital role in the on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service. Shifts & Salary: The role is shift-work based on a rota to provide customer service throughout the whole day including early, late and weekend work £11.44 per hour + Commission To Apply, send an up-to-date CV. …
On Board Host employer: CastleView Group
Contact Detail:
CastleView Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarize yourself with the types of refreshments and services offered on trains. Knowing the menu inside and out will help you engage confidently with passengers and answer their questions.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you interact with different types of customers, as this will prepare you for the variety of personalities you may encounter on the job.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Think of examples from past experiences where you successfully collaborated with others, as this role heavily relies on working well within a team.
✨Tip Number 4
Show enthusiasm for the role during any interactions. A positive attitude can make a significant difference in customer service roles, so let your passion for providing excellent service shine through!
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved direct interaction with customers. Emphasize skills like communication, teamwork, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role of On Board Host. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as sales ability, knowledge of food and beverages, and the capacity to work in a fast-paced environment. Make sure to mention any experience with cash handling or working in hospitality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CastleView Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarize Yourself with the Menu
Before the interview, take some time to learn about the types of refreshments you will be selling. Being knowledgeable about the products will help you answer questions confidently and show your commitment to the role.
✨Demonstrate Teamwork Skills
As an On Board Host, you'll be part of a team. Be prepared to discuss how you work well with others, especially in a fast-paced environment. Share specific examples of successful teamwork from your previous jobs.
✨Prepare for Shift Work Questions
Since this role involves shift work, be ready to discuss your availability and flexibility. Highlight your willingness to work early mornings, late nights, and weekends, as this shows your dedication to the job.
