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- Tasks: Support sales by managing orders from start to finish and resolving issues.
- Company: Join a growing brand in the FMCG sector with a focus on B2B relationships.
- Benefits: Enjoy 25 days holiday, product discounts, and personal growth opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and offers hands-on experience.
- Qualifications: Sales order processing experience in FMCG and proficiency in Excel required.
- Other info: Onsite role in Southeast London, ideal for those who thrive in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
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Liaise with the 3PL partners, ensuring orders are sent OTIF
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Work closely with the warehouse to ensure any problems are addressed prior to shipping
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Manage the process from initial order to dispatch and aftersales support
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Process UK wholesaler and retailer orders accurately onto the system
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Deal with stock issues, back orders and work closely with supply chain
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Customer invoicing, CRM management and credit refunds
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Build strong relationships with B2B partners
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Sales order processing experience, within FMCG essential
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Happy to be onsite in Southeast London 5 days a week
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Previous experience using ERP systems ( Ideally Unleashed )
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Understands the supply chain and the end-to-end cycle
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Ability to build lasting relationships, goes above and beyond for customers
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Proficient in Excel, PowerPoint, and Word, * B2B
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ERP
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FMCG
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Order Processing
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Returns
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Sales Order Processing
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Warehouse
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Amazon
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3PL
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Order Fulfillment
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25 days holiday + BH
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Product packages
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Discount on products
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Opportunities for personal growth within an expanding brand
Sales Support Administrator employer: TMR Group Ltd
Contact Detail:
TMR Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarize yourself with the FMCG industry and its sales order processing. Understanding the nuances of this sector will help you stand out as a candidate who is not only qualified but also passionate about the role.
✨Tip Number 2
Highlight your experience with ERP systems, especially if you've used Unleashed. Being able to demonstrate your proficiency in these systems can give you a significant edge over other candidates.
✨Tip Number 3
Showcase your ability to build strong relationships with B2B partners. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues effectively.
✨Tip Number 4
Be ready to discuss your problem-solving skills, particularly in relation to stock issues and order fulfillment. Employers value candidates who can think on their feet and address challenges proactively.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Support Administrator position. Highlight key responsibilities such as liaising with 3PL partners and managing the order process, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to emphasize your sales order processing experience, particularly within FMCG. Include specific examples of how you've dealt with stock issues, back orders, and customer invoicing in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build strong relationships with B2B partners. Mention your proficiency in ERP systems and your understanding of the supply chain cycle, as these are crucial for the role.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in Excel, PowerPoint, and Word. Discuss any relevant experience you have with CRM management and credit refunds, as these skills will be important for the position.
How to prepare for a job interview at TMR Group Ltd
✨Show Your Understanding of the Supply Chain
Make sure to demonstrate your knowledge of the supply chain and the end-to-end cycle during the interview. Discuss any relevant experiences you have had in managing orders, dealing with stock issues, or working closely with 3PL partners.
✨Highlight Your Sales Order Processing Experience
Since sales order processing experience within FMCG is essential, be prepared to share specific examples from your past roles. Talk about how you accurately processed orders and managed customer invoicing, as this will show your capability for the role.
✨Emphasize Relationship Building Skills
Building strong relationships with B2B partners is key for this position. Share instances where you went above and beyond for customers or successfully resolved issues, showcasing your ability to foster lasting partnerships.
✨Familiarize Yourself with ERP Systems
If you have experience using ERP systems, especially Unleashed, make sure to mention it. If not, take some time to learn the basics of ERP systems and be ready to discuss how you can quickly adapt to new software.
