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- Tasks: Join a team to handle calls and assist with waste management queries.
- Company: Coyle Personnel Ltd is dedicated to connecting talent with opportunities.
- Benefits: Receive 1-2-1 training and support in a collaborative office environment.
- Why this job: Gain hands-on experience in customer service while making a positive impact on the community.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: This is a temporary 3-month contract with potential for extension.
One of my local government clients are currently recruiting an experienced Customer Service Assistant on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: Provide a high quality, efficient, responsive, and cost-effective frontline Customer Service that meets the diverse needs of the community and complies with the Council\’s customer promise, statutory requirements, guidance, and codes of practice. Contribute to a multi-tasked team responsible for the provision of an excellent and outstanding front-line library, learning and information service providing information, advice and assistance to customers both residential as well as those internal to the organisation, directing to the most appropriate resource where necessary Key Duties: * Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means. Working as part of a team of Customer Service Advisors and Assistants, contribute to the day-to-day running of the Idea Store. Welcome and greet Idea Store users, taking a positive role in promoting Idea Store services and stock, making customers feel welcome and at ease, and ensuring high customer service standards are met. Deal with customers in a polite, courteous, efficient, and effective manner at all times to achieve the highest standards of customer care. Provide assistance to callers whilst considering their individual needs and give general advice on other Council services as appropriate Provide a high level of customer care and always promote a good external perception of the Council. Ensure all customers are dealt with efficiently and effectively and help is offered to those customers with special needs who might require assistance. Encourage suggestions and comments and deal with complaints. Support the Idea Store objectives through covering the shop floor and implementing the Library Bye Laws and regulations in association with security staff and other colleagues. * Provide a high quality of library, learning and information services that achieve customer satisfaction and maintainsthe highest level of service standards to all customers across the council. If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd
Customer Service Assistant employer: Coyles
Contact Detail:
Coyles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to waste management and environmental queries. This will help you respond confidently to questions during the interview.
✨Tip Number 2
Practice your communication skills, as you'll be part of a team and need to interact effectively with both colleagues and customers. Role-playing different call scenarios can be very helpful.
✨Tip Number 3
Research the company and its values, particularly in relation to customer service and environmental responsibility. Showing that you align with their mission can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your adaptability and willingness to learn, as the role includes system training and working closely with experienced team members. Highlight any past experiences where you've quickly picked up new skills.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you handled calls or queries, especially in an office environment.
Highlight Teamwork Skills: Since this role involves working as part of a team, showcase your ability to collaborate with others. Mention any past experiences where you successfully worked in a team setting.
Express Willingness to Learn: In your application, convey your eagerness to learn and adapt. Mention that you are open to training and excited about the opportunity to develop new skills, especially regarding system training.
Follow Application Instructions: Ensure you send your CV directly to Jahker Miah at Coyle Personnel Ltd as specified in the job description. Double-check the email address and include a brief cover note expressing your interest in the role.
How to prepare for a job interview at Coyles
✨Show Your Communication Skills
As a Customer Service Assistant, you'll be handling calls and responding to queries. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently.
✨Familiarize Yourself with Common Queries
Research common questions related to switch board calls, waste management, and garden waste payments. Being knowledgeable about these topics will show your potential employer that you're proactive and ready to learn.
✨Emphasize Teamwork Experience
Since you'll be working in a team of 13, highlight any previous experience you have in a team setting. Discuss how you collaborate with others and support your teammates, as this is crucial for the role.
✨Ask About Training Opportunities
During the interview, express your eagerness to learn and ask about the training process. This shows that you're committed to developing your skills and adapting to the new environment.
