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- Tasks: Manage customer inquiries and support fleet accounts with a focus on technical products.
- Company: Join a dynamic team in North Kent, known for its commitment to customer satisfaction.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: This role offers a chance to grow your skills in a fast-paced, B2B setting.
- Qualifications: Experience in customer service and familiarity with technical products is essential.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 28800 - 42000 £ per year.
North Kent based with hybrid working (driver with own transport preferred due to location).
Full time 12 month FTC to cover maternity.
Are you a passionate customer service professional with experience working with B2B customers and managing a technical product line?
Are you looking for a new challenge offering hybrid working?
Can you commit to a 12-month contract?
Contact Detail:
Pearson Whiffin - Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Fleet Accounts Executive - 12 mth FTC
✨Tip Number 1
Familiarise yourself with our technical product line. Understanding the products you'll be dealing with will not only boost your confidence but also impress us during any discussions.
✨Tip Number 2
Highlight your experience with B2B customers in your conversations. We value candidates who can demonstrate their ability to manage relationships and provide excellent service to businesses.
✨Tip Number 3
Prepare to discuss your approach to problem-solving in customer service scenarios. We appreciate candidates who can think on their feet and offer solutions effectively.
✨Tip Number 4
Since this role involves hybrid working, be ready to talk about how you manage your time and productivity in a flexible work environment. We want to see that you can thrive both in the office and remotely.
We think you need these skills to ace Customer Service and Fleet Accounts Executive - 12 mth FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly with B2B customers. Emphasise any technical product knowledge you have, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you're excited about this specific role. Mention your ability to work in a hybrid environment and how your skills align with the company's needs.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've managed customer accounts or dealt with technical products. Use specific examples to demonstrate your problem-solving skills and customer satisfaction achievements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service roles.
How to prepare for a job interview at Pearson Whiffin - Business Support
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service, especially with B2B clients. Prepare examples of how you've successfully managed customer queries and resolved issues, as this will demonstrate your capability in handling the role.
✨Familiarise Yourself with Technical Products
Since the position involves managing a technical product line, take some time to research the products the company offers. Being able to discuss these products knowledgeably during the interview will show your enthusiasm and preparedness.
✨Emphasise Flexibility and Adaptability
With hybrid working being a key aspect of the role, be ready to discuss your experience with remote work and how you manage your time effectively. Highlight any previous roles where you had to adapt to changing environments or schedules.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, the challenges they face in customer service, or how success is measured in this position.
