Customer Relationship Management Administrator

CRM Administrator (Hubspot)

Using design, data and storytelling expertise we create compelling media for higher education and technology brands.

Across 5 international offices, Bristol, Sydney, Kuala Lumpur, Kathmandu and Philadelphia, we are a diverse set of specialists, that combine to deliver a dynamic, always-moving-forward creative agency. We thrive on change and this year has seen us continue to grow.

We’re looking for the a talented CRM Administrator to join our team.

The Role:

We are looking for an experienced CRM HubSpot Administrator to take ownership of our HubSpot ecosystem, ensuring seamless automation, data management, and campaign execution across multiple instances. The ideal candidate will be a HubSpot expert with a keen eye for data accuracy, process efficiency, and CRM optimisation.

Key responsibilities:

• Manage and optimise multiple HubSpot instances, ensuring consistency and best practices.
• Develop and implement workflows, automation, and data alignment strategies
• Handle data processing, administration, and record-keeping, ensuring data integrity across platforms.
• Identify and resolve fragmented data issues, unifying records and improving reporting accuracy.
• Generate and maintain detailed reports, providing insights to improve CRM performance.

Requirements:

• Proven experience managing HubSpot CRM (please note applications without this will not be considered for this position).
• Proven experience managing multiple HubSpot instances – setup, automation, and optimisation. HubSpot experience is essential.
• Confident using PowerBI and DAX.
• High level spoken and written English communication skills.
• Strong background in data processing, CRM administration, and record refinement.
• Experience handling fragmented data and implementing alignment strategies. Exceptional attention to detail and problem-solving skills.

Company Culture:

We have a positive and vibrant culture, where working collaboratively together has driven our growth. Our employees have a great work ethic and commitment and are recognised and rewarded for their determination and hard work. We have regular team events, incentives and social activities to celebrate our successes.

Benefits:

• Monthly contribution to your physical health costs.
• Online training, tools, and resources, including 1:1 coaching sessions to help manage your wellbeing.
• 24/7/365 employee wellness assistance line.
• Paid training for career accreditations.
• Internal mobility options and established career paths.
• Incentive schemes and company pension contributions.
• Friday drinks, office away days and parties.
• Free fruit and a weekly breakfast/lunch.
• Charity fundraising challenges and volunteering days.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.