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For Companies At a Glance
- Tasks: Be the go-to person for clients, handling orders and inquiries with flair.
- Company: Join a dynamic team dedicated to exceptional customer service in Dartford.
- Benefits: Enjoy a competitive salary and the chance to grow in a supportive environment.
- Why this job: Perfect for those who love fast-paced work and building strong customer relationships.
- Qualifications: Customer-focused mindset, great communication skills, and some experience in service roles.
- Other info: Full-time role with a fixed-term contract until December 2025.
The predicted salary is between 27477 - 27477 £ per year.
My client is looking for a motivated and passionate Customer Liaison Coordinator to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.
As a Customer Liaison Coordinator, you will be the first point of contact for clients via phone and email. Your responsibilities will include coordinating projects, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.
Key Responsibilities
- Process customer orders accurately and efficiently using Salesforce and Sage
- Manage time effectively to ensure high productivity and service quality
- Build and maintain strong customer relationships through excellent service
- Manage projects and complete administrative duties
- Provide accurate stock and pricing information to customers
- Resolve customer inquiries professionally and efficiently
- Collaborate with internal teams to meet business objectives
What We’re Looking For
- Customer-focused mindset with a passion for delivering great service
- Excellent verbal and written communication skills
- Proactive and self-motivated individual who thrives in a fast-paced environment
- Strong problem-solving skills with a solutions-focused approach
- Good IT skills, including MS Office (Salesforce knowledge is a plus)
- Previous experience in customer service, retail, or operations is desirable
Package: Full time, 40 hours per week, 08:30-17:00 Salary £27,477 On site FTC until 31 December 2025
Customer Liaison Coordinator employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce and Sage, as these are key tools for the role. Consider taking online courses or tutorials to boost your confidence and demonstrate your initiative during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and showcase your customer-focused mindset when interacting with potential employers.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to discuss how your personal values align with theirs can set you apart and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively during interviews.
We think you need these skills to ace Customer Liaison Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you managed customer relationships or processed orders, as these are key responsibilities for the Customer Liaison Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've successfully resolved customer inquiries or built strong relationships in previous roles.
Showcase Your Skills: Highlight your communication skills and problem-solving abilities in both your CV and cover letter. Provide examples of how you've effectively collaborated with teams to meet business objectives, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Insight Select
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering exceptional service.
✨Familiarise Yourself with Salesforce
Since the role involves using Salesforce, it’s a good idea to brush up on your knowledge of the platform. If you have experience with it, be ready to discuss how you've used it effectively in past positions. If not, consider doing a quick online tutorial to understand its basic functions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer inquiries or issues. Prepare a few scenarios where you successfully resolved a problem, highlighting your strong problem-solving skills and solutions-focused approach.
✨Demonstrate Team Collaboration Skills
As the role requires collaboration with internal teams, be prepared to discuss your experience working in a team environment. Share examples of how you’ve contributed to team success and built strong relationships with colleagues to meet business objectives.
