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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional in-store experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
The predicted salary is between 21600 - 36000 ÂŁ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand; we are “Styling individuals for moments that matter.” We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a ÂŁ500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Customer Service and Sales
Industries
- Retail and Retail Apparel and Fashion
We’re committed to equal employment opportunity and are proud to be an inclusive workplace. Referrals increase your chances of interviewing at Moss.
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Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's brand values and product offerings. Understanding their commitment to sustainability and customer service excellence will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Since the role requires you to be a Brand Ambassador, practice how you would engage with different types of customers and provide tailored styling advice.
✨Tip Number 3
Research common sales techniques and be ready to discuss how you've successfully maximised sales in previous roles. Highlighting your ability to identify customer needs and upsell products will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Moss on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and customer service philosophy align with their mission of 'Styling individuals for moments that matter'.
Tailor Your CV: Emphasise relevant experience in retail or customer service roles. Showcase your ability to engage with customers and provide bespoke advice, as this is crucial for the Sales Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and your understanding of their products. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Communication Skills: Demonstrate your outstanding communication abilities in both your CV and cover letter. Use clear, engaging language to convey your enthusiasm for building relationships with customers and colleagues.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to creating a positive shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to discuss these confidently will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be ready to discuss how you embody these values in your work. Share experiences where you've worked well in a team or adapted quickly to meet customer needs.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style during the interview. This not only shows your understanding of the brand but also demonstrates your commitment to representing it well as a Brand Ambassador.
