Interim Service Charge Officer

Rocasa Consulting is working with one of the largest housing associations in their search for a Service Charge Officer. This is a contract role till September 2025 with hybrid working (3 days in the office, Mondays are mandatory) and will pay £22 – £28ph to the successful candidate. The main part of the role will be delivering a backlog of service charge accounts, which have been held up due to issues/errors in them – to resolve the issues, you might need to visit the site to get a better understanding of the physical structure and components (although not in every case). Your responsibilities will include: – Lead service charge projects, working through a defined number of service charge accounts that have been issued a Section 20B notice, ensuring audit and delivery within the 6-month period. – Review historic service charge accounts, collaborating closely with internal stakeholders, including Estate Operations Managers. – Investigate and resolve errors or issues in service charge accounts this may include visiting sites to better understand property structures and components. – Respond to resident complaints and queries regarding historic service charge accounts. – Support resident engagement activities, documenting all decisions, outcomes, and lessons learned. – Assist with the delivery of backlog service charge accounts ensuring compliance and audit readiness. The ideal candidate will: – Proven experience working compliantly with variable service charge regimes, particularly on large mixed-tenure schemes. – Strong analytical skills with the ability to reconcile and work through complex service charge accounts. – Excellent problem-solving skills and the ability to work collaboratively with stakeholders to reach solutions. – Significant experience in analysing complex data and presenting findings to support business decisions. – Sound understanding of tenancy agreements and lease interpretation. – Demonstrated ability to deliver projects and meet strict deadlines. – Strong interpersonal skills, with the ability to communicate complex service charge information clearly to residents. – Advanced IT skills, particularly in Microsoft Excel. – Strong knowledge of the RICS Service Charge Residential Code – Good understanding of the Landlord and Tenant Act (1985), particularly Section 19 relating to the reasonableness of costs. We can offer you a full insight and job description on applying, please don\’t delay with your application