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- Tasks: Support operations by processing repairs, returns, and custom orders efficiently.
- Company: WSA is a leader in innovative digital hearing aids and cutting-edge technology.
- Benefits: Enjoy competitive salary, annual bonuses, generous holidays, and free parking.
- Why this job: Join a dynamic team in a modern office, making a real impact in customer service.
- Qualifications: Previous admin or operations experience is preferred; attention to detail is key.
- Other info: Office-based role in Chester Business Park with a supportive work culture.
The predicted salary is between 28800 - 42000 £ per year.
Location: Chester Business Park, Chester (Office based)
Salary: Competitive
Job Type: Full Time, Permanent
Working Hours: 37.5 Hours Per Week
Here at WSA we provide a comprehensive range of innovative digital hearing aids across multiple brands providing the latest software to our customers who range from national chains to independent retail dispensers. We have brought many 'world firsts' to the hearing aid market and are frontrunners in hearing technology.
About the Role:
The purpose of this role is to support the operations function ensuring repairs and returns are processed efficiently and accurately. To ensure that WSA provides excellent customer service with correct order placement for custom products, processing of repair and service orders.
Please note this is an office-based role in WSA's lovely refurbished offices based at Chester Business Park, Chester.
The responsibilities and authorities of the role are:
- To be responsible for processing WSA customer product returns for credit, customer repairs, new orders (custom product).
- Ensuring turn time and processing accuracy is in line with department objectives and company goals.
The duties of the job holder are:
- Creating sales orders and return orders on the system and identifying the correct order process route via our ERP system (Infor/LN).
- Checking all system information is entered correctly.
- Liaising with internal teams for any order queries.
- Salesforce - recording and maintaining in WSA's CRM tool.
- Postal sorting for daily inbound repairs, returns, custom new.
- Distribution preparation to include domestic and international consignments.
- Any other duties compatible with the requirements of the post subject to the direction of the team leader/manager.
The main contacts and relationships for the role are:
- Internally - Operations, Customer Services, Technical Support and Managers.
- Externally - EMDC (Poland), Vendors, Couriers.
About you:
The qualifications, knowledge, experience, and competencies required for the role are:
- Previous work experience in an Operations environment is desirable.
- Previous work experience in an Administrative role is desirable.
- Flexible and adaptable approach to daily routine is essential.
- Previous experience of service and repair processes beneficial.
- Self-motivated and self-quality managed.
- Exceptionally high level of attention to detail.
- IT literacy skills: Microsoft Word, Excel and Outlook.
- Excellent interpersonal skills with all internal and external customers.
Benefits:
- Competitive salary dependent on experience.
- Annual company bonus approximately 10% of annual salary.
- Generous pension scheme - up to 10% matched contribution.
- 26 days holiday plus Bank Holidays.
- Above average Life Assurance.
- Free Parking.
- Enhanced Employee Assistance Programme.
Please click the APPLY button to send your CV and Cover Letter for this role.
Operations Administrator employer: WS Audiology
Contact Detail:
WS Audiology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Infor/LN and Salesforce. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in operations or administrative roles during your conversations with us. Be prepared to discuss specific examples of how you've successfully managed tasks similar to those listed in the job description.
✨Tip Number 3
Showcase your attention to detail by preparing questions about the role and the company. This not only reflects your interest but also gives you a chance to demonstrate your analytical skills when discussing operational processes.
✨Tip Number 4
Network with current or former employees of WSA if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and administration. Use keywords from the job description, such as 'customer service', 'order processing', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Operations Administrator role at WSA. Mention specific experiences that demonstrate your skills in handling repairs, returns, and customer service.
Showcase IT Skills: Since the role requires IT literacy, particularly in Microsoft Word, Excel, and Outlook, be sure to mention any relevant experience you have with these tools. Provide examples of how you've used them in previous roles.
Highlight Interpersonal Skills: Given the importance of liaising with internal teams and external contacts, emphasise your interpersonal skills in both your CV and cover letter. Share examples of how you've successfully communicated with customers or colleagues in past positions.
How to prepare for a job interview at WS Audiology
✨Know the Company
Before your interview, take some time to research WSA and its innovative digital hearing aids. Understanding their products and market position will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in operations or administrative roles. Be prepared to discuss specific examples of how you've successfully managed tasks similar to those listed in the job description, such as processing orders or liaising with teams.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to showcase your attention to detail. You might want to mention instances where your meticulousness has led to successful outcomes, especially in processing orders or managing data.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the operations team faces. This shows your enthusiasm and helps you assess if the role is a good fit for you.
