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For Companies At a Glance
- Tasks: Engage with clients, build relationships, and ensure their needs are met while exploring service opportunities.
- Company: Join a dynamic tech company in Plymouth focused on customer success and innovation.
- Benefits: Enjoy 25 days holiday, pension, life insurance, and more perks to enhance your work-life balance.
- Why this job: Be part of a vibrant team that values energy, enthusiasm, and personal growth in a fast-paced environment.
- Qualifications: Strong interpersonal skills and a drive for solutions; no technical background required but must learn products.
- Other info: Opportunity for training and development, plus the chance to host client events and build lasting connections.
The predicted salary is between 24000 - 36000 £ per year.
My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role. With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided. The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results. The successful candidate should have strong interpersonal skills, whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services.
Skills and Experience:
- Build and maintain strong, positive relationships with clients assigned to you.
- Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
- Remain diligent and ensure all contracts are renewed upon expiration.
- Visit and host clients in order to form a close bond and foster a “can do” attitude (this includes out-of-hours events).
- Generate progress reports for clients, the Customer Success Manager and other senior staff.
- Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
- Develop and maintain a sound technical understanding of products and services the company offers.
- Undertake training and to assist in training other or new members of staff as required.
- Work in accordance with all company procedures and guidelines.
Please contact John here at ISR to learn more about our exciting client based in Plymouth and their ongoing growth plans.
Customer Success Executive employer: ISR RECRUITMENT LIMITED
Contact Detail:
ISR RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with the technology sector and the specific products and services offered by our company. This will not only help you understand client needs better but also demonstrate your commitment and enthusiasm during any discussions.
✨Tip Number 2
Practice your interpersonal skills by engaging in networking events or online forums related to customer success. Building rapport with potential clients and stakeholders is crucial, so the more comfortable you are in these situations, the better you'll perform.
✨Tip Number 3
Prepare to showcase your ability to identify upselling and cross-selling opportunities. Think of examples from your past experiences where you've successfully expanded service offerings for clients, as this will be a key aspect of the role.
✨Tip Number 4
Stay updated on industry trends and best practices in customer success. This knowledge will not only enhance your technical understanding but also position you as a proactive candidate who is ready to contribute to our team's success.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles. Emphasise your ability to build relationships and your track record of achieving results in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your interpersonal skills and solution-focused approach.
Showcase Technical Understanding: Even though the role isn't technical, demonstrate your willingness to learn about the company's products and services. Mention any relevant experience or training that showcases your ability to grasp technical concepts quickly.
Highlight Relationship-Building Skills: Provide examples of how you've successfully built and maintained client relationships in previous roles. This could include specific instances where you upsold or cross-sold services, showcasing your proactive approach.
How to prepare for a job interview at ISR RECRUITMENT LIMITED
✨Show Your Enthusiasm
As a Customer Success Executive, your energy and enthusiasm are key. Make sure to convey your passion for customer service and how you can positively impact client relationships during the interview.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built and maintained strong relationships with clients in the past. Highlight your ability to establish rapport quickly and foster long-term connections.
✨Understand the Products and Services
Even though the role isn't technical, having a solid understanding of the company's products and services is crucial. Research their offerings beforehand and be ready to discuss how you can help clients maximise their value.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to collaborate with teams or resolve client issues, and be ready to share those experiences.
