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For Companies At a Glance
- Tasks: Manage customer orders, claims, and communications to ensure satisfaction and efficiency.
- Company: Join Taskmaster Recruitment, a dynamic agency connecting talent with opportunities.
- Benefits: Earn a competitive salary plus commission, with a supportive team environment.
- Why this job: Be part of a role that enhances customer experiences and drives business success.
- Qualifications: Experience in a similar role, fluent English, and knowledge of SAP required.
- Other info: Monday to Friday hours with a one-hour lunch break; travel may be necessary.
The predicted salary is between 28000 - 42000 £ per year.
Taskmaster Recruitment are looking to recruit a Key Account Manager to work for our client based at their site in Hampton, Peterborough (PE7).
The role:
- Overseeing the entire order process, ensuring that orders are processed correctly and on time.
- Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
- Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
- Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
- Monitor industry and customer service related KPIs, ensuring compliance with set targets.
- Manage the company's CRM tool to maintain an organised and detailed record of all customer interactions.
- Providing assistance to customers on the use of our products, resolving doubts and providing customised solutions.
- Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
- Manage refund or compensation policies to ensure customer satisfaction.
- Ensure that records of activities and communication with each Area Sales Manager are accurate and up to date.
- Create and improve procedures for customer feedback and complaint resolution.
Skills and Experience:
- Experience in a similar position.
- Fluent English or C2 level.
- Working in a team.
- Experience in SAP.
- Knowledge of purchasing, marketing and logistics.
- Willingness to travel.
Salary: £28,000 with a potential to earn up to £15,000 in commission.
Hours: Monday to Friday: 8am - 5pm with a 1 hour lunch break.
Please apply for details.
Contact Detail:
Taskmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the company's CRM tool and any relevant software like SAP. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s customer service policies and their approach to handling claims and complaints. This knowledge will help you discuss how you can contribute to improving customer satisfaction in your role.
✨Tip Number 3
Prepare examples of how you've successfully managed key accounts in the past, particularly focusing on your ability to resolve issues and improve customer experiences. Real-life scenarios can showcase your skills effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer service, and any specific skills mentioned in the job description, such as SAP knowledge and KPI monitoring.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your previous experiences align with the responsibilities of a Key Account Manager. Mention your ability to manage customer claims and improve procedures for feedback.
Highlight Relevant Skills: In your application, emphasise your fluency in English, teamwork experience, and any logistics or marketing knowledge you possess. These are key attributes for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Taskmaster
✨Know the Order Process Inside Out
Make sure you understand the entire order process as outlined in the job description. Be prepared to discuss how you would ensure orders are processed correctly and on time, as this is a key responsibility of the role.
✨Familiarise Yourself with CRM Tools
Since managing the company's CRM tool is crucial, brush up on your knowledge of CRM systems, especially if you have experience with SAP. Be ready to share examples of how you've used such tools to maintain customer interactions.
✨Prepare for Customer Claims Scenarios
Think about past experiences where you've managed customer claims or complaints. Prepare to discuss specific situations where you resolved issues efficiently, as this will demonstrate your problem-solving skills.
✨Understand KPIs and Their Importance
Research common industry KPIs related to customer service and order management. Be prepared to talk about how you would monitor these KPIs and ensure compliance with set targets, showcasing your analytical skills.
