Desktop Support Manager

We're currently recruiting for a skilled individual who can deliver an excellent technical/non-technical IT asset and configuration management capability within Slater and Gordon. As part of this role you will manage a team of technicians and be responsible for IT Asset Management including the maintaining of a Configuration Management Database (CMDB).

About The Team

The IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remains at the forefront of using technology to enhance the businesses services and products.

Duties and Expectations

• Asset Inventory Management: Creating and maintaining an accurate inventory of all IT assets, including hardware, software, licenses, and peripherals. This involves tracking asset details, such as serial numbers, configurations, and locations.
• Asset Procurement and Acquisition: Planning and overseeing the procurement process for new IT assets, ensuring compliance with budget constraints and organisational requirements. Negotiating with vendors for favorable pricing and terms may also be part of this responsibility.
• Asset Deployment and Configuration: Managing the deployment and configuration of IT assets to end-users or designated locations. Ensuring assets are appropriately set up and ready for use.
• Software License Management: Monitoring software licenses to ensure compliance with licensing agreements, avoiding over-licensing or under-licensing, and optimizing software asset utilization.
• Asset Lifecycle Management: Overseeing the entire lifecycle of IT assets, including acquisition, deployment, maintenance, upgrades, and disposal or retirement. Ensuring assets are efficiently utilized and refreshed when necessary.
• Asset Tracking and Auditing: Conducting regular audits and physical verifications of IT assets to ensure accuracy and compliance with organisational policies and procedures.
• Financial Management: Managing the financial aspects of IT assets, including budgeting, forecasting, and cost optimisation. This includes identifying cost-saving opportunities and reducing unnecessary expenses.
• IT Asset Disposal and Recycling: Overseeing the secure disposal or recycling of end-of-life assets while ensuring data security and environmental compliance.
• Risk and Compliance Management: Ensuring that IT assets adhere to relevant regulations, industry standards, and security policies. Identifying and mitigating potential risks associated with asset management.
• Vendor Management: Establishing and maintaining relationships with IT asset vendors to ensure timely deliveries, quality products, and favourable terms.
• Asset Performance Analysis: Analysing asset performance data to identify opportunities for improvement, such as optimizing asset utilisation or identifying trends in asset issues.
• Documentation and Reporting: Maintaining comprehensive documentation related to IT assets, including records of acquisitions, configurations, maintenance, and disposal. Preparing regular reports for management on asset-related metrics and key performance indicators.
• Security Management: Ensuring that IT assets are protected from security threats and vulnerabilities. Collaborating with the cybersecurity team to implement security measures for assets.
• Asset Governance and Policies: Establishing and enforcing asset management policies, procedures, and guidelines to ensure consistency and standardization across the organisation.

Our core and voluntary Benefits:

• 35 hours per week – Monday to Friday
• 25 days holiday allowance plus bank holidays
• Buy and sell annual leave up to 5 days
• Employee Referral scheme
• Group Incentive Plan (Annual Bonus Scheme)
• Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
• Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
• Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
• Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
• Life Assurance cover
• Workplace pension
• Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
• Dental Insurance
• Free legal help and discounted lawyer led legal services