General Manager

Are you a dynamic leader passionate about customer service, community building, and driving business success? Our client, a thriving co-living provider in Ealing, is seeking a General Manager to lead their vibrant community, ensuring exceptional experiences for residents while managing the business effectively. Key Responsibilities: 1. Customer Experience & Community Building Serve as the face of the community, fostering a welcoming and inclusive atmosphere. Develop and maintain strong relationships with residents, ensuring their needs are met and concerns addressed promptly. Organise and oversee events, workshops, and activities to cultivate a sense of belonging and engagement among residents. Proactively gather feedback to continuously enhance the resident experience. 2. Business Management Oversee daily operations of the co-living property, including facilities, maintenance, and housekeeping teams. Monitor and manage budgets, ensuring profitability while maintaining a high standard of service. Work with the leadership team to set and achieve financial and operational goals. Manage occupancy levels, implementing strategies to attract and retain residents. Ensure compliance with health, safety, and building regulations. 3. Leadership & Team Development Lead, inspi…