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- Tasks: Support administrative tasks, manage order trackers, and handle communications.
- Company: Join a public sector organisation in Oldbury making a difference in the community.
- Benefits: Competitive pay, potential for contract extension, and flexible working hours.
- Why this job: Gain valuable office experience while contributing to meaningful projects in a supportive environment.
- Qualifications: GCSE Maths & English, NVQ Level 2 in Business Administration, and 2 years of office experience required.
- Other info: Full-time and part-time roles available; office-based at Headquarters in Oldbury.
A public sector organisation in Oldbury is currently looking to recruit 3.5 Service Support Officers for initial 6 month contracts with potential to extend on a rate of £13.69 - £15.58/hour DOE PAYE, working Monday - Thursday 09:00–17:30 and Friday 09:00-17:00 for full time workers (37 hours per week). For part-time (18.5 hour) vacancy, working patterns will be discussed during interviews. These roles will be office based at Headquarters in Oldbury.
Responsibilities:
- Inputting and maintaining the order trackers.
- Supporting with administrative tasks.
- Typing of minutes for meetings, including scheduling meetings and distributing invites via Microsoft Outlook with MS Teams links, re-scheduling meetings, chasing documents in preparation for meetings, tracking the return of approved minutes, implementing an escalation process, and uploading minutes to the electronic records.
- Answering incoming telephone calls to the organisation, message taking and reception cover.
- Prioritising incoming post and messages, alerting officers and practitioners to matters which require urgent attention.
- Maintaining files and record systems including scanning and uploading of documents.
Essential Skills:
- GCSE Maths & English or equivalent.
- NVQ Level 2 Business Administration or word processing/typing at RSA Level 2 or equivalent.
- Previous office experience.
- Minimum of 2 years practical experience of working in a busy office.
- Planning and organising events and diaries.
- Experience of SBS – Oracle (Finance).
- Knowledge and ability to utilise Microsoft Office based packages (e.g. PowerPoint, Excel, Word).
- Ability to use other IT packages.
- A working knowledge of computer systems and financial processes.
- Flexibility of location and working hours dependent upon the needs of the service.
- Ability to work well with others at all levels within the organisation.
- Self-motivated.
- Attention to detail and accuracy of work.
- Ability to work under pressure.
- Ability to work on own initiative and be part of a team.
- Awareness of confidentiality.
- Capable of dealing with all types of people.
- Capable of adapting to changing circumstances.
- Confident/diplomatic.
- Experience of prioritising and organising own workload.
- Ability to communicate at all levels through an approachable manner.
- Able to present a positive image.
- Maintaining accurate records.
- Ability to devise admin systems.
- Ability to interpret instructions.
- Ability to interpret statistical information.
- Ability to respond flexibly to customer and business needs.
- Numerate.
If you would like to hear more about this opportunity please get in touch.
Service Support Officer employer: Venesky Brown
Contact Detail:
Venesky Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Officer
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft Office and Oracle. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your previous office experience by preparing examples of how you've successfully managed administrative tasks, prioritised workloads, and maintained records. This will show that you have the practical skills needed for the role.
✨Tip Number 3
Practice your communication skills, especially in a professional context. Since the role involves answering calls and dealing with various stakeholders, being able to convey information clearly and confidently is crucial.
✨Tip Number 4
Research the organisation and its values. Understanding their mission and how the Service Support Officer role contributes to it can help you tailor your responses in the interview and demonstrate your genuine interest in the position.
We think you need these skills to ace Service Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative tasks and office environments. Emphasise your skills in Microsoft Office and any previous roles that required attention to detail and organisation.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and essential skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Highlight Relevant Qualifications: Clearly list your qualifications such as GCSE Maths & English or equivalent, and any relevant NVQs. If you have experience with Oracle or similar systems, make sure to mention it prominently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Venesky Brown
✨Showcase Your Administrative Skills
Since the role involves a lot of administrative tasks, be prepared to discuss your previous experience in this area. Highlight specific examples where you've successfully managed diaries, scheduled meetings, or maintained records.
✨Demonstrate Your IT Proficiency
Familiarity with Microsoft Office and other IT packages is essential. Be ready to talk about your experience with these tools, especially Excel and Outlook, and how you've used them in past roles to improve efficiency.
✨Emphasise Your Attention to Detail
This position requires accuracy in maintaining records and handling documents. Prepare to give examples of how you've ensured precision in your work, perhaps by discussing a time when your attention to detail made a significant difference.
✨Prepare for Scenario-Based Questions
You might be asked how you would handle specific situations, such as prioritising urgent tasks or dealing with difficult callers. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and ability to work under pressure.
