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- Tasks: Manage warranty claims, ensuring accuracy and efficiency while communicating with customers and suppliers.
- Company: Join a leading bus and coach company known for innovation and engineering excellence.
- Benefits: Enjoy a negotiable salary, generous holiday, pension scheme, and employee perks.
- Why this job: Be part of a dynamic team that values precision and customer satisfaction in a growing industry.
- Qualifications: 2+ years in warranty administration; experience with relevant IT systems is a plus.
- Other info: Full-time role with Monday to Friday hours in Horsham, West Sussex.
The predicted salary is between 30000 - 42000 £ per year.
Salary negotiable depending on experience
Horsham, West Sussex
Permanent/Full Time
Working Hours: Monday to Friday (8am – 5pm)
Our client, a leader in the bus and coach industry, known for engineering precision and innovation, is expanding its team. They are seeking a Warranty Administrator with commercial industry experience to join their dynamic team. You will be responsible for managing all warranty claims with our clients' suppliers. This role requires meticulous attention to detail, excellent communication skills, and the ability to coordinate effectively with manufacturers and customers. Your goal is to ensure that all warranty claims are processed efficiently and accurately, maximizing recovery for the company and ensuring customer satisfaction.
Duties & Responsibilities:
- Receive and Process Warranty Claims: Handle incoming warranty claims from customers, ensuring all necessary documentation is complete.
- Documentation Preparation: Prepare and submit warranty documentation according to manufacturer guidelines.
- Follow-up and Resolution: Follow up with manufacturers to ensure claims are processed, and address any denied claims by providing additional information or resubmitting.
- Customer Communication: Discuss warranty claims and expectations with customers, keeping them informed about the status of their claims.
- Coordinate with Vendors: Schedule warranty-related appointments and coordinate with vendors for replacement parts.
- Inventory Management: Maintain accurate records of warranty parts inventory and manage vendor paperwork.
- Compliance and Audits: Stay updated on factory recalls and warranty policies, conducting regular audits to ensure compliance.
- Financial Tracking: Ensure proper documentation of warranty work for payment recovery from manufacturers.
- Reporting: Monitor and report on the financial performance of the warranty department to senior management.
Qualifications and Experience:
- A minimum of 2 years in a warranty administrator role within the commercial industry.
- Experience working with Pinnacle DMS, Kerridge or similar system is beneficial.
- Strong acumen in IT systems including Office 365 and web-based portals for warranty claims.
- Strong Analytical and problem-solving skills.
- Strong interpersonal skills.
Benefits:
- Salary negotiable depending on experience
- 22 + 8 days holiday (Increasing to 25 days with service)
- Statutory sick pay.
- Workplace Pension Scheme.
- Employee benefits portal.
- Cycle to Work Scheme.
For further details on this role, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the bus and coach industry. Understanding the nuances of warranty claims in this sector will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Network with professionals already working in warranty administration or related fields. Engaging with industry contacts can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Brush up on your IT skills, particularly with systems like Pinnacle DMS or Kerridge. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Prepare to discuss your problem-solving abilities in detail. Since the role requires addressing denied claims and coordinating with various stakeholders, showcasing your analytical skills and past experiences will be crucial during the interview.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty administration and the commercial industry. Emphasise your attention to detail, communication skills, and any specific software knowledge like Pinnacle DMS or Kerridge.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Warranty Administrator role. Mention your experience with managing warranty claims and your ability to communicate effectively with both customers and manufacturers.
Showcase Relevant Skills: In your application, clearly outline your analytical and problem-solving skills. Provide examples of how you've successfully resolved warranty claims or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Know Your Warranty Processes
Familiarise yourself with the warranty claims process, especially in the commercial industry. Be prepared to discuss your previous experiences handling warranty claims and how you ensured accuracy and efficiency.
✨Highlight Your Communication Skills
Since the role involves liaising with customers and manufacturers, demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated complex information in past roles.
✨Showcase Your Attention to Detail
Attention to detail is crucial for a Warranty Administrator. Bring examples of how your meticulous nature has helped you avoid errors in documentation or claims processing in your previous jobs.
✨Be Ready for Problem-Solving Scenarios
Prepare for questions that assess your analytical and problem-solving skills. Think of specific instances where you successfully resolved issues related to warranty claims or customer complaints.
