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For Companies At a Glance
- Tasks: Create engaging training materials and deliver sessions for Salesforce CRM users.
- Company: Join a global organisation transforming customer service across Europe.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Fluent in German with experience in training or customer service roles.
- Other info: Work across the UK, Germany, and France, embracing diverse cultures.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a Salesforce Training Manager to join a global organization undergoing a significant customer service transformation. This role is pivotal in enhancing the adoption and proficiency of Salesforce CRM and associated tools among sales and customer service teams across Europe.
Key Responsibilities
- Training Development: Design and produce engaging training materials, including e-learning modules, guides, tip sheets, tutorials, and videos, to support the customer service transformation program, system updates, and onboarding processes.
- Program Management: Oversee the EU sales and customer service training program, managing attendees, trainers, logistics, and communications in alignment with the transformation roadmap.
- Training Delivery: Conduct both onsite and online training sessions across sales and customer service functions, covering new initiatives, refresher courses, and new starter onboarding.
- Performance Evaluation: Establish KPIs to assess training effectiveness and implement improvements based on feedback and performance metrics.
- Center of Excellence: Develop a centralized repository for all training content, ensuring accessibility and consistency across the organization.
- Localization: Collaborate with country teams to tailor and localize training materials, considering process variations and language differences.
- Adoption Monitoring: Monitor and report on Salesforce and CPQ usage and adoption metrics, identifying areas for improvement and implementing strategies to enhance user engagement.
- Support and Collaboration: Assist with the creation of UAT scripts, support new support function inductions, and address sales and customer service queries as needed.
Reach out to find out more!
Salesforce Training Manager employer: TECHOHANA
Contact Detail:
TECHOHANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Training Manager
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities. Understanding the platform inside out will not only help you in training others but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem. Join relevant groups on LinkedIn or attend webinars to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your experience in training and development. Prepare examples of past training programmes you've managed or developed, highlighting your ability to engage learners and improve performance metrics.
✨Tip Number 4
Research the company’s current customer service transformation initiatives. Tailoring your discussions around their specific goals and challenges will show that you're genuinely interested and ready to contribute.
We think you need these skills to ace Salesforce Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training development and program management, particularly with Salesforce or similar CRM systems. Use keywords from the job description to align your skills with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and development, as well as your ability to manage training programs across different countries. Mention your language skills, especially in German, and how they will benefit the role.
Showcase Your Training Experience: In your application, provide specific examples of training materials you have developed and delivered. Highlight any experience you have in creating e-learning modules or conducting both onsite and online training sessions.
Demonstrate Your Analytical Skills: Include examples of how you have established KPIs in previous roles to assess training effectiveness. Discuss any strategies you implemented based on feedback and performance metrics to improve training outcomes.
How to prepare for a job interview at TECHOHANA
✨Showcase Your Training Development Skills
Prepare to discuss your experience in designing engaging training materials. Bring examples of e-learning modules or guides you've created, and be ready to explain how they contributed to user adoption and proficiency.
✨Demonstrate Program Management Experience
Highlight your ability to manage training programmes effectively. Discuss any previous roles where you oversaw logistics, communications, and coordination among various stakeholders, especially in a hybrid working environment.
✨Emphasise Your Delivery Methods
Be prepared to talk about your experience with both onsite and online training sessions. Share specific techniques you use to engage participants and ensure knowledge retention, particularly in diverse teams across different countries.
✨Discuss Performance Evaluation Strategies
Talk about how you establish KPIs to measure training effectiveness. Provide examples of how you've used feedback and performance metrics to improve training programmes, demonstrating your commitment to continuous improvement.
