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For Companies At a Glance
- Tasks: Support clients with IT issues, installations, and mentoring team members.
- Company: Join a leading UK Cyber Security and IT Support company with strong values.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and career growth opportunities.
- Why this job: Be part of a friendly team that values collaboration and makes a real impact.
- Qualifications: Experience in customer service and knowledge of Microsoft systems required.
- Other info: Exciting company events and a supportive work culture await you!
The predicted salary is between 28000 - 32000 £ per year.
A fantastic opportunity has arisen for a 2nd Line IT Engineer to join a national IT Support company based in Kings Lynn. Our client is the UK’s leading Cyber Security and IT Support business with outstanding values and a passion to deliver service seamlessly by making a genuine difference to their clients. Over the years, they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team.
As an IT Support Analyst, your role will be a mix of working on client projects and service desk escalations, as well as on-site installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team.
Main Responsibilities for the successful 2nd Line IT Engineer:
- To provide mentoring and support to other members of the team.
- To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- On-site support and installation of hardware and software.
- To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
- To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.
- Building and maintaining relationships with clients.
- To implement technical solutions for client and internal projects.
- Remote monitoring of client infrastructure through our RRM system.
About the successful 2nd Line IT Engineer:
- Experience of customer service, building and maintaining customer relationships.
- Ability to communicate clearly and concisely to all levels.
- Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
- A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365, and Microsoft Azure.
- A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc.
What we offer in return to the successful 2nd Line IT Engineer:
- Monday-Friday (Hybrid)
- Salary £28,000-£32,000 per annum.
- Pension, 25 Days Annual Leave per year plus bank holidays.
- Unrivalled career development prospects and opportunity to progress.
- Company Events and many more.
If you are passionate about IT and Cyber Security and want to be part of a fantastic team, please do not hesitate to contact us for more details!
2nd Line IT Engineer employer: Paradigm Employment Services
Contact Detail:
Paradigm Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, Windows Server, Office 365, and Microsoft Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight your customer service skills and any experience you have in building relationships with clients. Prepare examples of how you've successfully resolved issues for customers in the past, as this aligns with the company's core values.
✨Tip Number 3
Research the company’s culture and values, especially their emphasis on teamwork and client satisfaction. Be ready to share how you embody these values in your work, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Prepare to discuss your experience with helpdesk/PSA/RMM systems. If you have used similar software, be ready to explain how you adapted to new tools and how that experience can benefit the team at StudySmarter.
We think you need these skills to ace 2nd Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a 2nd Line IT Engineer. Emphasise your technical skills, customer service experience, and any specific knowledge of Microsoft technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and Cyber Security. Mention how your values align with the company's commitment to excellent customer service and teamwork. Be sure to include specific examples of your problem-solving abilities.
Highlight Relevant Experience: In your application, focus on your previous roles that involved technical support, mentoring, or client interaction. Use quantifiable achievements to demonstrate your impact in those positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Paradigm Employment Services
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft desktop and server stack, including Windows 10, Windows Server, Office 365, and Microsoft Azure. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills.
✨Demonstrate Customer Service Experience
Since the role involves building and maintaining client relationships, share specific examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to communicate clearly and concisely.
✨Understand the Company Values
Familiarise yourself with the company's commitment to excellent service and teamwork. Be ready to discuss how you can contribute to their values and culture, showing that you're not just a fit for the role but also for the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s projects, team dynamics, and career development opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
