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- Tasks: Manage daily office operations and ensure timely car movements.
- Company: Join a dynamic team in Kensington focused on efficient fleet management.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer service and operational excellence.
- Qualifications: Strong communication, planning, and problem-solving skills are essential.
- Other info: Opportunity to train junior staff and lead by example in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Role summary: Assist in managing the day to day office operations ensuring that the movement of all cars are consistently done on time and in the most efficient way. You will also be responsible for ensuring that the fleet usage, utilisation and staff productivity is maximised through excellent resource management.
Key responsibilities:
- Assist in orchestrating the effective coordination of all bookings, deliveries and collections in the Mews by working closely with all relevant teams and stations. You will need to remain focused on continually improving fleet utilisation, productivity and efficiencies.
- Assist in managing customer problems, changes and queries to achieve the best outcome for all parties involved whilst maintaining the highest level of customer service.
- Assist in training and educating junior members of staff in all aspects of operations and customer complaint handling.
- Efficiently manage, deploy and oversee all driver movements whilst keeping costs to a minimum.
- Manage the deployment of staff on a daily basis to ensure all areas of the business are sufficiently covered and the highest-level customer service is maintained at all times.
- Build relationships with all vehicle repair specialists ensuring that vehicle downtime and repair charges are kept to a minimum.
- Communicate, manage and document all incremental rental charges whilst ensuring customer service is kept at the highest level.
- Keep the booking system up to date, manage and address all KSI’s and accurately complete all rental invoices in a timely manner.
- Ensure communication channels are kept open at all times with all stations and departments allowing the business to display good customer service and efficiency.
- Liaise with our valet department ensuring they have an accurate schedule of work, quality is maintained, potential issues or high demand has been communicated in advance and cars are on site prior to the customers arrival.
- Assist in the arrival and departure of vehicles from fleet ensuring end of life charges are kept to a minimum and sufficient parking is available for transporter drivers.
- Facilitate all requests submitted by the sales team to maximise revenue potential thus driving business growth.
- Understand and be able to step into all operational roles when the business demands it.
- Ensure you lead by example at all times and contribute to a positive team environment especially during periods of change.
- Check, reconcile, manage and oversee all drivers’ expenses and timesheets ensuring you accurately follow procedure and raise any concerns you have.
Skills, knowledge and competencies:
- Communications skills
- Planning and implementation
- Office awareness
- Teamwork and relationship building
- Problem solving
- Proactivity
- Commerciality
- Numeracy
- Logistics
- Microsoft applications
- Attention to detail
- Calm when under pressure
Fleet Operations Manager employer: Elite People Ltd
Contact Detail:
Elite People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Operations Manager
✨Tip Number 1
Familiarise yourself with fleet management software and tools commonly used in the industry. Being well-versed in these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the fleet operations sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed logistics or resolved customer issues in previous roles. This will highlight your ability to handle the challenges outlined in the job description.
✨Tip Number 4
Research our company culture and values, and think about how your personal values align with them. During any interviews or discussions, be ready to articulate how you can contribute positively to our team environment.
We think you need these skills to ace Fleet Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet operations and management. Focus on your skills in logistics, team leadership, and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about fleet operations and how your previous experiences align with the responsibilities outlined in the job description. Use specific examples to demonstrate your problem-solving skills and ability to manage resources effectively.
Highlight Relevant Skills: Emphasise your communication skills, planning abilities, and attention to detail in both your CV and cover letter. Mention any experience you have with Microsoft applications and managing teams, as these are key competencies for the position.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in fleet utilisation or customer satisfaction ratings from previous roles. This will help demonstrate your impact and effectiveness in similar positions.
How to prepare for a job interview at Elite People Ltd
✨Showcase Your Communication Skills
As a Fleet Operations Manager, effective communication is key. Be prepared to discuss how you've successfully managed customer queries and team coordination in the past. Use specific examples to demonstrate your ability to maintain open channels of communication.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to resolve issues related to fleet management or customer service. Highlight your proactive approach and how you achieved positive outcomes.
✨Highlight Your Planning and Organisation Skills
The role requires excellent planning and resource management. Be ready to explain how you prioritise tasks and manage multiple operations simultaneously. Discuss any tools or methods you use to keep everything organised and efficient.
✨Emphasise Teamwork and Leadership
This position involves training junior staff and leading by example. Share experiences where you've fostered a positive team environment or mentored others. Show that you understand the importance of teamwork in achieving operational success.
