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- Tasks: Provide hands-on IT support and troubleshoot tech issues in a creative environment.
- Company: Join Canditalent, a dynamic tech company transforming everyday technology interactions.
- Benefits: Enjoy part-time flexibility while working with a passionate team and gaining valuable experience.
- Why this job: Be part of a mission to make technology exciting again in a collaborative, international setting.
- Qualifications: Studying or qualified in IT or Computer Science; previous IT support experience preferred.
- Other info: Must be eligible to work in the UK; commitment to diversity and inclusivity.
About the Company - Canditalent is recruiting for a creative tech company redefining how we interact with everyday technology. We’re looking for a resourceful and motivated IT Support Engineer to join their London office on a part-time basis. This role is ideal for someone passionate about providing hands-on tech support in a fast-paced, design-led environment.
About the Role -
- Act as the first point of contact for IT support queries from team members.
- Diagnose and troubleshoot hardware, software, and network issues.
- Configure and maintain IT systems including laptops, desktops, printers, and accessories.
- Support user account management and system access, including email setup and permissions.
- Assist in onboarding new team members with IT setup and system orientation.
- Keep accurate records of technical issues and update relevant team leads.
- Liaise with the global IT team to ensure consistency with internal tech policies.
- Support scheduled updates, patches, and routine IT system upgrades.
Qualifications - Studies or completed qualifications in IT, Computer Science, or a related field.
Required Skills -
- Previous experience in an IT support or helpdesk environment.
- Comfortable working across Windows, macOS, and Google Workspace.
- Familiar with Active Directory, basic network configurations, and security best practices.
- Excellent troubleshooting skills and a proactive mindset.
- Clear communication and a strong service orientation.
- Must be eligible to work in the UK and available for part-time work.
Preferred Skills - N/A
Pay range and compensation package - This is an opportunity to work with a team of designers, engineers, and creators on a mission to make technology feel exciting again—while honing your IT skills in a collaborative, international setting. Apply now to become part of a company making tech fun again.
Equal Opportunity Statement - Include a statement on commitment to diversity and inclusivity.
IT Associate employer: Canditalent
Contact Detail:
Canditalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Associate
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows, macOS, Google Workspace, and Active Directory. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support or helpdesk environments. Think of specific examples where you successfully diagnosed and resolved technical issues, as this will demonstrate your problem-solving skills and proactive mindset.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical concepts to non-technical team members. Being able to convey information clearly is crucial in an IT support role, so consider role-playing with a friend or family member.
✨Tip Number 4
Research the company culture and values of the tech company you're applying to. Understanding their mission to make technology exciting can help you align your answers during the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace IT Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or helpdesk environments. Emphasise your familiarity with Windows, macOS, and Google Workspace, as well as any specific skills related to troubleshooting and user account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive approach to problem-solving. Mention your ability to communicate clearly and your service orientation, as these are key qualities for the role.
Highlight Relevant Qualifications: In your application, clearly state your studies or qualifications in IT, Computer Science, or related fields. If you have any certifications or additional training, be sure to include those as well.
Show Enthusiasm for the Company: Research the creative tech company and express your excitement about their mission to redefine technology interaction. Mention how you can contribute to making tech feel exciting again, aligning your values with theirs.
How to prepare for a job interview at Canditalent
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting hardware and software issues. Bring examples of past problems you've solved, especially in a fast-paced environment, as this will demonstrate your hands-on tech support capabilities.
✨Understand the Company Culture
Research Canditalent and their approach to technology. Familiarise yourself with their design-led philosophy and be ready to explain how your values align with theirs. This shows that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a common IT issue or assist a new team member with their setup. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This could include inquiries about the tools they use for IT support or how the global IT team collaborates. It shows your interest and engagement in the position.
