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For Companies At a Glance
- Tasks: Help customers succeed by onboarding, training, and building strong relationships.
- Company: Join a leading global tech company known for innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, comprehensive training, and a dynamic work environment.
- Why this job: Launch your career in a supportive culture with real impact and growth opportunities.
- Qualifications: Strong communication skills, problem-solving mindset, and passion for technology required.
- Other info: Receive mentorship from industry experts throughout the recruitment process.
The predicted salary is between 28800 - 48000 £ per year.
This is your chance to join our client’s team – renowned for its innovative solutions and commitment to customer satisfaction. They are a fast-paced, dynamic organisation that is constantly evolving and investing in their people. This is an exceptional opportunity to join a company that is making a real impact on the world and offers significant opportunities for career growth.
As an Entry Level Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our client’s customers. You will be responsible for building strong relationships, understanding their business needs, and proactively guiding them to achieve their desired outcomes using our client’s technology. This is a fantastic entry level opportunity to launch your career in a high-growth environment and develop valuable skills in customer relationship management, problem-solving, and strategic thinking.
Key Responsibilities:
- Onboarding & Training: Guide new customers through the onboarding process, ensuring they understand the platform's capabilities and are set up for success. Provide training and resources to help customers maximise their use of the product.
- Relationship Building: Develop and maintain strong, long-lasting relationships with key customer stakeholders, acting as a trusted advisor and advocate.
- Customer Advocacy: Be the voice of the customer within the organisation, providing feedback and insights to product and engineering teams to improve the product and customer experience.
- Proactive Engagement: Proactively engage with customers to understand their evolving needs and identify opportunities for them to achieve their goals with our client’s product.
- Problem Solving: Identify and resolve customer issues in a timely and effective manner, working collaboratively with internal teams to find solutions.
- Performance Tracking: Monitor customer usage and adoption, identify trends, and proactively address any challenges.
- Renewal Management: Work with the sales team to ensure smooth and successful customer renewals.
- Documentation: Maintain accurate and up-to-date records of customer interactions and activities.
- Reporting: Generate reports and dashboards to track customer health and performance.
What We’re Looking For:
- Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively.
- Proactive and results-oriented, with a strong desire to help customers succeed.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for technology and a desire to learn and grow in the customer success field.
- Experience with CRM software (e.g., Salesforce) is a plus.
- Excellent written and verbal communication skills in English.
What’s on Offer:
- Competitive salary and benefits package.
- Comprehensive training and development program to help you succeed in your role.
- Opportunity to work for a leading global technology company.
- Fast-paced and dynamic work environment with opportunities for growth and advancement.
- Supportive and collaborative team culture.
If you are passionate and driven looking to launch your career in customer success, we encourage you to apply. We’re excited to hear from you and support you with this role.
Entry Level Customer Success Manager (global tech company) employer: Tangent
Contact Detail:
Tangent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Customer Success Manager (global tech company)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding how they work and the value they provide to customers will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. This can give you insider insights into the company culture and expectations, and may even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for common customer success scenarios that may come up in interviews. Think about how you would handle onboarding, relationship building, and problem-solving with customers, as these are key aspects of the role.
✨Tip Number 4
Showcase your passion for technology and customer success during your interactions. Whether it's through your conversations or any follow-up communications, expressing your enthusiasm can set you apart from other candidates.
We think you need these skills to ace Entry Level Customer Success Manager (global tech company)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Entry Level Customer Success Manager. Focus on communication, problem-solving, and any experience you have with customer interactions or technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention specific reasons why you want to work for this global tech company and how you can contribute to their mission of customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills, analytical abilities, and any experience with CRM software. Use examples from past experiences to demonstrate how you've successfully engaged with customers or solved problems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tangent
✨Research the Company
Before your interview, take some time to learn about the company’s mission, values, and recent developments. This will not only help you understand their culture but also allow you to tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or team members.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues or improved a process. Be ready to explain your thought process and the outcome.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the tools they use for customer management, or how success is measured in the role. This shows your genuine interest in the position and the company.
