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- Tasks: Install and maintain fire and security systems while providing top-notch customer service.
- Company: Eclipse (IP) Ltd is a leader in IP electronic fire and security solutions.
- Benefits: Enjoy 30 days annual leave, sick pay, a company vehicle, and a competitive salary.
- Why this job: Join a growing team, work independently, and make a real impact in safety and security.
- Qualifications: Must be a qualified Fire and Security Engineer with at least 1 year of experience.
- Other info: This role requires a full clean driving licence and involves on-call duties.
The predicted salary is between 28800 - 43200 £ per year.
Location: Dunfermline
Salary: Up to £36,000 depending on experience
Job Type: Full time
Contract Type: Permanent
The HR Booth are delighted to be recruiting for 2 Fire and Security Engineers, on behalf of Eclipse IP.
Who are Eclipse (IP) Ltd?
Eclipse (IP) Ltd are industry leaders in IP electronic fire and security solutions. Due to our continued growth and expansion, we are currently looking for two qualified Fire and Security Area Engineers who will be responsible for the installation of security systems, developing existing and new relationships, identifying new business and proactively servicing existing customers and reacting to their needs.
The role will be field based and covers mainly central Scotland. Travel will be required with this role.
What will you be doing?
This role is crucial for supporting the function of the Engineering team. This includes day works, installs and service calls.
The role requires an individual who works well in a high volume and fast paced environment. The ideal candidate will be motivated, reliable, good with customers and have a good attitude. Someone who can work well on their own and can be presentable and adaptable with the different types of clients.
Role Reports To: General Manager.
Key responsibilities:
- Must be prepared to cover all aspects of work including Installation, small works, service and maintenance and fault finding
- Carry out all work to defined quality standards as set out by industry regulations in a timely and efficient manner
- Liaise with Customers, Engineering department and Service desk
- Complete all necessary paperwork (paper and online) in line with required timescales
- The ability to cover a 24-hour call-out on a rota basis is essential to be considered for this position
Customer Service responsibilities:
- Deliver excellent Customer Service at all times
- Communicate clearly with Customers
- Train customers on the correct use of the system where required
- Identify opportunities to sell extra works and system enhancements
Qualifications/Skills Required:
- Qualified Fire and Security Engineer with around 1 year experience or more.
- Good experience and up to date knowledge of working on CCTV/Intruder & Access Control and Fire
- Good verbal and written communication skills
- Attention to detail
- Positive 'can do' attitude. Expected to take responsibility for up-skilling where required
- Friendly, approachable and empathetic
- Problem-solving skills
- Efficiency and good organisation skills
- Team working skills and ability to work independently on own are essential
- An ability to hit targets and work well to high standards under pressure
- Full clean (preferably no more than 3 points) driving licence
What we offer?
Benefits:
- 30 days annual leave (including 8 Bank Holidays) which accrue with length of service.
- Sick pay.
- Company pension.
- On site free parking.
- Company Vehicle.
- Competitive salary.
Please Note: This appointment is subject to satisfactory security screening in line with BS 7858 relating to the past 5 years, and that the successful applicant completes a successful probationary period of three months.
Contact Detail:
The HR Booth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire and Security Engineer
✨Tip Number 1
Familiarise yourself with the latest fire and security technologies, especially in CCTV, intruder systems, and access control. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the fire and security sector. Attend local industry events or join relevant online forums to connect with others. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for practical assessments by brushing up on your installation and maintenance skills. Being able to showcase your hands-on abilities during the interview process can set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills in conversations with potential employers. Share examples of how you've effectively communicated with clients or resolved issues, as this role heavily relies on building strong customer relationships.
We think you need these skills to ace Fire and Security Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Fire and Security Engineer. Focus on your skills in installation, maintenance, and customer service, and include any specific qualifications related to CCTV, intruder systems, and fire safety.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience, your ability to work independently and as part of a team, and how you can contribute to Eclipse (IP) Ltd's growth.
Highlight Customer Service Skills: Since the role involves significant customer interaction, emphasise your communication skills and any previous experience in delivering excellent customer service. Provide examples of how you've trained customers or resolved issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The HR Booth
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of CCTV, intruder systems, access control, and fire safety regulations. Being able to discuss your experience and understanding of these systems will show that you're the right fit for the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight your communication skills and ability to train customers on system usage.
✨Show Your Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered challenges in your previous roles and how you resolved them. This will demonstrate your critical thinking and adaptability, which are essential for a Fire and Security Engineer.
✨Be Ready for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would handle installations, service calls, or fault finding in real-life situations, as this will showcase your hands-on experience and readiness for the job.
