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- Tasks: Welcome guests, share menu knowledge, and ensure unforgettable dining experiences.
- Company: Aqua Restaurant Group operates unique restaurants in vibrant cities worldwide.
- Benefits: Enjoy discounts, birthday leave, ongoing training, and a discounted gym membership.
- Why this job: Join a dynamic team in a stunning location with opportunities for growth and creativity.
- Qualifications: Must be eligible to live and work in the UK; hospitality experience preferred.
- Other info: Aqua values inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.
As our Assistant Guest Relations Manager, you will welcome guests with a smile and a warm greeting, share your knowledge about our menu to help them make the best choices for their stay with us - ensuring their visit is an unforgettable experience. This is a full time, 48-hour contract.
Where are we located? Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.
What we bring to the table:
- Dine with us: Enjoy discounts at all Aqua venues
- Celebrate YOU: Take your birthday off and earn additional long service leave
- Grow with us: Ongoing training and development to support both your professional and personal development
- Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
- Breaks: Food provided during your breaks - Restaurant perk
- Work out: Discounted gym membership
- Lunch & Learn: Head Office perk
- Share the Talent: Bring a friend on board and get £500
Your day at Aqua:
- Provide Exceptional Guest Care: Attend to guest requests, handle special occasions or concerns, and create a welcoming atmosphere that keeps guests returning for more
- Oversee Online Reviews: Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction
All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.
Apply today as an Assistant Guest Relations Manager and be part of Aqua’s global culinary adventure!
Assistant Guest Relations Manager employer: Aqua Group
Contact Detail:
Aqua Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Relations Manager
✨Tip Number 1
Familiarise yourself with Aqua Restaurant Group's unique offerings and dining experiences. Understanding their menu and the overall guest experience will help you engage confidently during interviews and showcase your passion for hospitality.
✨Tip Number 2
Network with current or former employees of Aqua. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the Assistant Guest Relations Manager role.
✨Tip Number 3
Stay updated on the latest trends in the hospitality industry, especially regarding guest relations and customer service. Being knowledgeable about current practices will allow you to discuss innovative ideas that could enhance guest experiences at Aqua.
✨Tip Number 4
Prepare to discuss how you would handle specific guest scenarios or complaints. Having examples ready will demonstrate your problem-solving skills and ability to maintain a positive atmosphere, which is crucial for the Assistant Guest Relations Manager position.
We think you need these skills to ace Assistant Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Guest Relations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Aqua Restaurant Group's values. Mention specific experiences that demonstrate your ability to provide exceptional guest care and handle feedback effectively.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities, particularly those that relate to guest relations and managing feedback.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Aqua Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for guest relations and how you strive to create memorable experiences for guests.
✨Know the Menu Inside Out
Familiarise yourself with Aqua's menu and any signature dishes. Being able to discuss the menu knowledgeably will demonstrate your commitment to providing exceptional guest care and help you stand out as a candidate.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific guest situations or complaints. Think of examples from your past experience where you successfully resolved issues, showcasing your problem-solving skills and ability to maintain a welcoming atmosphere.
✨Research the Company Culture
Understand Aqua Restaurant Group's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding inclusivity and guest satisfaction, to show that you would be a great fit for their team.
