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For Companies At a Glance
- Tasks: Welcome guests, share menu knowledge, and ensure unforgettable dining experiences.
- Company: Aqua Restaurant Group operates unique restaurants in vibrant cities worldwide.
- Benefits: Enjoy discounts, birthday leave, ongoing training, and a discounted gym membership.
- Why this job: Join a dynamic team in a stunning location with opportunities for growth and creativity.
- Qualifications: Must be eligible to live and work in the UK; hospitality experience is a plus.
- Other info: Aqua values inclusivity and welcomes applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.
As our Assistant Guest Relations Manager, you will welcome guests with a smile and a warm greeting, share your knowledge about our menu to help them make the best choices for their stay with us - ensuring their visit is an unforgettable experience. This is a full time, 48-hour contract.
Where are we located? Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.
What we bring to the table:
- Dine with us: Enjoy discounts at all Aqua venues
- Celebrate YOU: Take your birthday off and earn additional long service leave
- Grow with us: Ongoing training and development to support both your professional and personal development
- Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
- Breaks: Food provided during your breaks - Restaurant perk
- Work out: Discounted gym membership
- Lunch & Learn: Head Office perk
- Share the Talent: Bring a friend on board and get £500
Your day at Aqua:
- Provide Exceptional Guest Care: Attend to guest requests, handle special occasions or concerns, and create a welcoming atmosphere that keeps guests returning for more
- Oversee Online Reviews: Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction
All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know. Apply today as an Assistant Guest Relations Manager and be part of Aqua’s global culinary adventure!
Contact Detail:
Aqua Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Guest Relations Manager
✨Tip Number 1
Familiarise yourself with Aqua Restaurant Group's unique offerings and dining experiences. Understanding their menu and the overall vibe of the restaurants will help you engage with guests more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest relations in previous roles. Be ready to discuss specific situations where you turned a negative experience into a positive one.
✨Tip Number 3
Research common trends in guest feedback and online reviews within the hospitality industry. Being knowledgeable about what guests typically appreciate or criticise can demonstrate your proactive approach to improving guest satisfaction.
✨Tip Number 4
Network with current or former employees of Aqua Restaurant Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Assistant Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Guest Relations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Aqua Restaurant Group's values. Mention specific experiences that demonstrate your ability to provide exceptional guest care and handle feedback effectively.
Highlight Relevant Experience: In your CV, focus on previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities, particularly those that relate to guest relations and managing feedback.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Aqua Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for guest relations and how you strive to create memorable experiences for guests.
✨Know the Menu Inside Out
Familiarise yourself with Aqua's menu and any signature dishes. Being able to discuss the menu knowledgeably will impress the interviewers and show that you're serious about the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or guest complaints in the past. This will showcase your ability to maintain a welcoming atmosphere even when challenges arise.
✨Research the Company Culture
Understand Aqua Restaurant Group's values and mission. Be ready to discuss how your personal values align with theirs, especially regarding inclusivity and exceptional guest care.
