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- Tasks: Supervise leisure facilities, ensuring safety and cleanliness while providing excellent service to members and guests.
- Company: The Lensbury Resort is a stunning riverside leisure club and hotel in Teddington, London.
- Benefits: Enjoy free access to leisure facilities, discounts, fully-funded apprenticeships, and staff social events.
- Why this job: Join a vibrant team in a beautiful setting, making a positive impact on customer satisfaction and safety.
- Qualifications: Previous leisure experience and RLSS National Pool Lifeguard Qualification are essential.
- Other info: Free lunch, parking, and opportunities for professional development through monthly training.
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
As one of our Leisure Duty Managers, you will have day to day supervision of all Leisure facilities, ensuring Health & Safety standards in line with our Standard Operating Procedures (SOP)s and Emergency Action Plan (EAP).
Key Responsibilities- Provide an efficient and friendly service for Members and Guests, ensuring that the facilities are fully maintained and clean at all times.
- Meet all health & safety regulations, guidelines and policy, ensuring that emergency and contingency procedures are followed and all staff are adequately trained.
- Supervise all staff during your DM shifts to ensure maximum flexibility and efficiency.
- Raise any issues/concerns immediately in line with the SOP and EAP.
- Ensure all facilities and equipment are safe and fit for purpose.
- Proactively anticipate potential safety hazards and be prepared to undertake emergency actions when required.
- Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
- Understand and put into practice COSHH (Control of Substances Hazardous to Health) regulations and guidelines on the correct use and storage of cleaning substances and materials within the club. Always use the correct PPE.
- Carry out daily pool testing to ensure the pool is within correct chemical balance parameters, escalating any readings that fall outside of the optimum range.
- Monitor stock levels so they are maintained at a level suitable to the needs of the club.
- Ensure all operational, cleaning and H&S checklists are kept up to date.
- Be aware of the importance of customer satisfaction on club performance.
- Proactively monitor all sources of customer feedback and seek to identify opportunities to improve customer engagement and satisfaction wherever possible.
- Any other duties as requested by management, including cleaning tasks.
What's in it for you?
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports).
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across L+R portfolio.
- Employee Assistance Programme (access for your family also).
- Online Benefits Portal.
- Fully-funded Apprenticeships.
- Free lunch and free parking.
- Staff social events/parties/awards.
- Cycle to Work Scheme.
What we're looking for:
- Previous Leisure operational experience.
- RLSS National Pool Lifeguard Qualification.
- Commitment to attend monthly CPD NPLQ training.
The Lensbury Club Londons Riverside Resort sits in extensive grounds on the banks of the Thames in Teddington, south west London. Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant. Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury's facilities, enhanced by the location and beautiful surroundings. For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It's an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.
Leisure Duty Manager employer: The Lensbury Resort
Contact Detail:
The Lensbury Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Duty Manager
✨Tip Number 1
Familiarise yourself with the specific health and safety regulations relevant to leisure facilities. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining a safe environment for both staff and guests.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you supervised a team or managed operations. Highlighting your ability to motivate and train staff will make you a strong candidate for the Leisure Duty Manager role.
✨Tip Number 3
Be prepared to discuss how you handle customer feedback and improve service quality. Think of specific examples where you've successfully turned negative feedback into positive outcomes, as this aligns with the club's focus on customer satisfaction.
✨Tip Number 4
Research The Lensbury Resort and its facilities thoroughly. Knowing about their services, such as the spa and watersports, will allow you to speak confidently about how you can contribute to enhancing the guest experience during your interview.
We think you need these skills to ace Leisure Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Leisure Duty Manager position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous leisure operational experience you have, particularly in health and safety management, customer service, and staff supervision. Use specific examples to demonstrate your capabilities.
Showcase Qualifications: Make sure to mention your RLSS National Pool Lifeguard Qualification and any other relevant certifications. This will show that you meet the essential requirements for the role.
Express Your Commitment: Convey your commitment to ongoing professional development, such as attending monthly CPD NPLQ training. This demonstrates your dedication to maintaining high standards in leisure management.
How to prepare for a job interview at The Lensbury Resort
✨Know Your Health & Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure facilities. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both staff and guests.
✨Demonstrate Customer Service Skills
Showcase your ability to provide excellent customer service. Think of examples where you've gone above and beyond to ensure customer satisfaction, as this is crucial in a leisure environment.
✨Highlight Your Leadership Experience
As a Leisure Duty Manager, you'll be supervising staff. Prepare to talk about your previous leadership roles, how you motivate teams, and handle conflicts or issues that arise during shifts.
✨Prepare for Emergency Scenarios
Be ready to discuss how you would respond to various emergency situations. Understanding the Emergency Action Plan (EAP) and being able to articulate your approach will demonstrate your preparedness for the role.
