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For Companies At a Glance
- Tasks: Provide first-line technical support to users, both on-site and remotely.
- Company: Join a leading Microsoft Partner specialising in high-profile government and defence solutions.
- Benefits: Enjoy competitive salary, continuous training, and opportunities for career progression.
- Why this job: Be part of a dynamic team working on impactful projects with Microsoft technologies.
- Qualifications: 1 year of experience in 1st Line Support, knowledge of M365, Azure AD, and Intune.
- Other info: SC clearance eligibility required; hybrid work options available.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.
Key Responsibilities
- Providing first-line technical support to end-users both on site and remotely.
- Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Managing Azure Active Directory users, groups, and policies.
- Assisting with Intune deployments and device management.
- Logging, tracking, and resolving incidents via the service desk system.
- Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
- At least 1 year of experience in a 1st Line Support or Service Desk role.
- Good knowledge of M365 administration and support.
- Hands-on experience with Azure AD.
- Experience with Intune deployments.
- Experience building laptops / Mac support.
- A proactive attitude and willingness to learn in a fast-paced environment.
- SC clearance eligibility (or willingness to undergo clearance).
Why join:
- Work with a Microsoft Gold Partner supporting high-impact, secure projects.
- Be part of a collaborative, forward-thinking team.
- Access to continuous training and Microsoft certifications.
- Competitive salary and benefits package.
- Opportunities to progress into 2nd/3rd line and project roles.
1st Line Support Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Having hands-on experience or even personal projects showcasing your skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your Azure Active Directory knowledge. Understanding user management, group policies, and how to troubleshoot common issues will demonstrate your readiness for the role.
✨Tip Number 3
Showcase your proactive attitude by preparing examples of how you've resolved technical issues in the past. This could be through previous roles or even personal experiences, as it highlights your problem-solving skills.
✨Tip Number 4
Network with current employees or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the 1st Line Support Engineer position. Familiarise yourself with key skills like Microsoft 365 administration, Azure Active Directory, and Intune deployments.
Tailor Your CV: Customise your CV to highlight relevant experience in 1st Line Support or Service Desk roles. Emphasise your knowledge of M365, Azure AD, and any hands-on experience with device management to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive attitude. Mention specific examples of how you've successfully resolved technical issues in previous roles and your willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented to make a strong impression.
How to prepare for a job interview at Nigel Frank International
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Be prepared to discuss how you've used these tools in previous roles or projects.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've resolved technical issues in the past. Highlight your experience with logging, tracking, and resolving incidents, as well as how you escalate complex problems.
✨Demonstrate Your Proactive Attitude
Employers love candidates who show initiative. Talk about times when you've gone above and beyond to assist users or improve processes, especially in a fast-paced environment.
✨Prepare for SC Clearance Questions
Since eligibility for SC clearance is required, be ready to discuss your background and any relevant experiences that would support your application for clearance. This shows your understanding of the importance of security in the role.
