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For Companies At a Glance
- Tasks: Provide first-line technical support to users, both on-site and remotely.
- Company: Join a leading Microsoft Partner specialising in high-profile government and banking solutions.
- Benefits: Enjoy competitive salary, continuous training, and opportunities for career progression.
- Why this job: Be part of a dynamic team working on impactful projects with Microsoft technologies.
- Qualifications: 1 year of experience in 1st Line Support, knowledge of M365, Azure AD, and Intune.
- Other info: SC clearance eligibility required; hybrid work options available.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.
Key Responsibilities
- Providing first-line technical support to end-users both on site and remotely.
- Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Managing Azure Active Directory users, groups, and policies.
- Assisting with Intune deployments and device management.
- Logging, tracking, and resolving incidents via the service desk system.
- Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
- At least 1 year of experience in a 1st Line Support or Service Desk role.
- Good knowledge of M365 administration and support.
- Hands-on experience with Azure AD.
- Experience with Intune deployments.
- Experience building laptops / Mac support.
- A proactive attitude and willingness to learn in a fast-paced environment.
- SC clearance eligibility (or willingness to undergo clearance).
Why join:
- Work with a Microsoft Gold Partner supporting high-impact, secure projects.
- Be part of a collaborative, forward-thinking team.
- Access to continuous training and Microsoft certifications.
- Competitive salary and benefits package.
- Opportunities to progress into 2nd/3rd line and project roles.
1st Line Support Engineer employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Having hands-on experience or even personal projects showcasing your skills can really set you apart during the interview.
✨Tip Number 2
Brush up on your Azure Active Directory knowledge. Understanding user management, group policies, and how to troubleshoot common issues will demonstrate your readiness for the role.
✨Tip Number 3
Showcase your proactive attitude by preparing examples of how you've resolved technical issues in the past. This could be through previous roles or even personal experiences, as it highlights your problem-solving skills.
✨Tip Number 4
If you have any experience with Intune deployments or device management, make sure to mention it. Even if it's limited, demonstrating a willingness to learn and grow in this area can be very appealing to employers.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or Service Desk roles. Emphasise your knowledge of Microsoft 365 administration, Azure Active Directory, and Intune deployments to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention specific examples of how you've provided technical support in previous roles and your familiarity with the tools mentioned in the job description.
Highlight SC Clearance Eligibility: Clearly state your eligibility for SC Clearance or your willingness to undergo the clearance process. This is crucial for the role, so make it prominent in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a support role.
How to prepare for a job interview at Nigel Frank International
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Be prepared to discuss how you've used these tools in previous roles or projects.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've resolved technical issues in the past. Highlight your experience with logging and tracking incidents, and how you escalated complex problems when necessary.
✨Demonstrate Your Proactivity
The role requires a proactive attitude, so come prepared with examples of how you've taken initiative in your previous positions. This could include learning new technologies or improving processes.
✨Prepare for SC Clearance Questions
Since eligibility for SC clearance is required, be ready to discuss your background and any relevant experiences that would support your application for clearance. Show your willingness to undergo the process if needed.
