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- Tasks: Coordinate schedules for Service Engineers and manage customer service inquiries.
- Company: Join a well-established Mechanical and Electrical company with a family-oriented culture.
- Benefits: Enjoy a supportive work environment, regular training, and career growth opportunities.
- Why this job: Be the first point of contact for clients and work on exciting projects that promote professional development.
- Qualifications: Experience in customer service, service coordination, and client communication is essential.
- Other info: This is a permanent, full-time role based in Edinburgh with long-term career prospects.
The predicted salary is between 28800 - 42000 £ per year.
The Company The Twenty One Group are recruiting on behalf of our client, a long established, multi disciplined Mechanical and Electrical company, who have an opening for a permanent service desk co-ordinator. This role comes with a supportive, family-oriented work culture that prioritizes team members' well-being and professional development. With strong staff retention rates, the company provides regular training opportunities and fosters a positive work environment. Joining their Edinburgh office means becoming part of a team that values integrity, safety, people, and quality, while working on exciting projects that promote career growth. The Opportunity The Service Coordinator role involves coordinating the schedules of mobile Service Engineers and managing customer service concerns. Based in Edinburgh, you will be the first point of contact for clients, you will process orders, address inquiries, and ensure prompt and professional service. The position offers a permanent, full-time opportunity with a dynamic work environment, career growth prospects, and a supportive culture. Ideal candidates should have experience in customer service, service coordination, engineer dispatch, and client communication. This role offers long-term career growth opportunities for those in Edinburgh and the surrounding areas. Key responsibilities within the role would include: * Ensure smooth, effective coordination of our Service Engineer * Handle service and update …
Customer Service Coordinator employer: The Twenty One Recruitment Group Ltd
Contact Detail:
The Twenty One Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the company's values and culture. Since the role emphasizes a supportive, family-oriented work environment, showing that you align with these values during your interactions can set you apart.
✨Tip Number 2
Highlight your experience in customer service and coordination during any conversations or interviews. Be ready to share specific examples of how you've successfully managed schedules or resolved customer inquiries in the past.
✨Tip Number 3
Research common challenges faced by service coordinators in the mechanical and electrical industry. Being knowledgeable about these issues will allow you to demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Coordinator position. Understand the key responsibilities and required skills, such as experience in customer service and service coordination.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and coordination. Use specific examples that demonstrate your ability to manage schedules and handle client inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture. Mention how your values align with those of the company, emphasizing your commitment to integrity, safety, and quality.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at The Twenty One Recruitment Group Ltd
✨Show Your Customer Service Skills
Since the role involves managing customer service concerns, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Coordination Experience
Discuss any previous experience you have in coordinating schedules or dispatching engineers. Be ready to explain how you prioritize tasks and manage time effectively to ensure smooth operations.
✨Emphasize Teamwork and Culture Fit
The company values a supportive, family-oriented culture. Share examples of how you've contributed to a positive team environment in your past roles and express your enthusiasm for being part of a collaborative team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, training opportunities, and career growth prospects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
