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- Tasks: Provide top-notch desktop support and manage O365 applications for clients.
- Company: Join a dynamic team in London, dedicated to delivering exceptional IT support.
- Benefits: Competitive daily rate with potential for contract renewal after 6 months.
- Why this job: Gain valuable experience working with VVIP clients and cutting-edge technology.
- Qualifications: 8+ years in desktop support with expertise in O365 and client-facing roles.
- Other info: Must be flexible for occasional after-hours work and monthly shift rotations.
The predicted salary is between 50000 - 70000 £ per year.
Rate range: 250 GBP /day on inside IR35
Possibility of remote work: No (Full work from client office)
Contract duration: 6 months in start and renewable
Location: London
SHIFT PATTERN:
- Monthly rotation shifts: the 1st shift from 8:30 AM to 5:30 PM and the 2nd shift from 10:30 AM to 7:00 PM.
- Candidates must be able to work occasional after-hours and weekends in the office, ideally once or twice in two months, to support Infrastructure teams with validation checks.
JOB DETAILS
Detailed Job Description:
- More than 8 years of experience in Desktop support
- Expert in O365, Teams, Outlook, O365 applications, OneDrive
- O365 cloud environments support
- Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers.
- Audio/Video conference support (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts)
- Mobile device management
- VPN Support, Printer support, WiFi, network
- Experience in Patch deployment (SCCM)
- Desk side support role for VVIP clients
- Experience working with Asia-based offshore support teams
- European client facing experience will be preferred.
Contact Detail:
eTeam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Teams, and SCCM. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your expertise and make you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience you have with VVIP clients or in a European client-facing role. This will show that you understand the nuances of providing high-level support and can effectively communicate with stakeholders.
✨Tip Number 3
Prepare to discuss your experience with audio/video conference support and mobile device management. Be ready to share specific examples of how you've successfully managed these technologies in past roles.
✨Tip Number 4
Since the role requires occasional after-hours work, be prepared to address your flexibility regarding shift patterns. Showing that you're willing to adapt to the needs of the team will set you apart from other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly with O365, Teams, and other specified technologies. Use keywords from the job description to ensure it aligns with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Desktop Support Engineer role. Mention your experience with audio/video conference support and any client-facing roles you've had, especially with European clients.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to installation, configuration, and deployment of operating systems. Include any experience with patch deployment and mobile device management, as these are crucial for the role.
Highlight Flexibility: Since the role requires occasional after-hours and weekend work, mention your willingness to accommodate this in your application. This shows your commitment and readiness to support the infrastructure teams as needed.
How to prepare for a job interview at eTeam
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience in desktop support, especially with O365 and related applications. Be prepared to discuss specific scenarios where you've successfully resolved technical issues or implemented solutions.
✨Demonstrate Your Communication Skills
Since this role involves client-facing responsibilities, it's crucial to exhibit strong communication skills. Practice explaining complex technical concepts in simple terms, as you may need to assist VVIP clients who might not be tech-savvy.
✨Prepare for Shift Work Questions
Given the shift patterns and occasional after-hours work, be ready to discuss your flexibility and willingness to adapt to these requirements. Highlight any previous experience with similar work schedules.
✨Familiarise Yourself with Remote Support Tools
Even though the position is office-based, understanding remote support tools can be beneficial. Be prepared to discuss how you would handle situations that require remote assistance, especially when working with offshore teams.
