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- Tasks: Support end-users with tech issues and manage onboarding/offboarding processes.
- Company: Join ESP, a dynamic IT team in Leatherhead, providing essential systems for business success.
- Benefits: Enjoy 26 days holiday, private medical insurance, bonuses, and exclusive employee discounts.
- Why this job: Be part of a collaborative culture, enhancing tech experiences and making a real impact.
- Qualifications: Experience in end-user support, Microsoft Intune, Windows OS, and Active Directory management required.
- Other info: Office-based role; must be willing to work onsite daily.
The predicted salary is between 36000 - 60000 £ per year.
The ESP IT team provides the systems and services that are essential to the success of the wider business. Using Microsoft platforms, in addition to a wider portfolio of SaaS applications and on-premise services, IT provides Modern Workplace, Compute & Storage, Networks, Communications, AV and Security. Management of IT systems is the responsibility of the Head of IT Operations, with the support of the IT Systems Engineer and IT Desktop Engineer.
Based at ESP’s offices in Leatherhead, the IT Desktop Engineer is key to ensuring colleagues have a positive experience in their daily use of technology. Interacting with colleagues from across the business, the IT Desktop Engineer is responsible for ensuring the effective operation of the desktop environment and supporting end-users.
Role Purpose
Support the delivery of effective day-to-day operational IT and communications services across the organisation.
Key Accountabilities
- Day-to-day end user support, performing troubleshooting and fault analysis of technology issues raised by ESP staff.
- Management of Joiners, Movers and Leavers processes, ensuring the efficient onboarding and offboarding of staff. This includes devices setup, user account administration and new joiner inductions.
- Installing, configuring and licensing desktop software.
- Set up and configuration of new hardware to the ESP defined standards, including the maintenance of asset records.
- Collaboration with third party Network Support teams to resolve networking issues, including the completion of network patching.
- Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services.
- Creation and maintenance of IT documentation including user guides, operating procedures and asset information.
- Support for Microsoft collaboration tools, including Teams and SharePoint, including the maintenance of the ESP SharePoint based intranet.
- Collaboration with colleagues to identify and implement improvements to the desktop environment, including the adoption of M365 improvements.
- As required, support for server administration including OS patching and virtualisation administration.
Person Specification
- Office based – must be willing to work from the office on a daily basis.
- End User Support – experienced in the investigation and troubleshooting of end-user support issues.
- Microsoft Intune & Device Management: Experience with device management (laptops and mobiles, application deployment, and policy configuration using Intune).
- Windows Operating Systems: Proficiency in installing, configuring, and troubleshooting Windows OS (Windows 10, Windows 11).
- Microsoft Office Suite & M365: Expertise in supporting and troubleshooting Microsoft applications (Word, Excel, Outlook, etc.).
- Active Directory (AD): Knowledge of AD management, including user and group management, permissions, and security policies.
- Domain Controllers: Understanding of domain controller roles, replication, and troubleshooting.
- Group Policy Objects (GPO): Ability to create, manage, and troubleshoot GPOs for user and computer settings.
- Service Management: Experience of Incident and Service Request processes and the use of ticket tools.
- IT Asset Management: Use of CMDB tools and maintenance of asset information.
- Nice to have: ISO 27001 Information Security practices, Microsoft Collaboration Tools, skills in managing SharePoint, Teams, Viva and Copilot configuration, administration and maintenance.
- Basic Server Administration: Skills in managing Windows Server and VMWare virtualisation environments, including installation, configuration, administration and maintenance.
- Networking: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Remote Desktop Services: Proficiency in configuring and troubleshooting remote desktop connections.
- PowerShell: Ability to write and execute PowerShell scripts for automation and management tasks.
- Microsoft Power Platform: configuration, administration and maintenance skills.
- Apple OS and iOS: Awareness and basic proficiency in the administration and support of Apple devices.
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
- Bonus.
- Enhanced Pension.
- Private Medical Insurance.
- Life insurance.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Contact Detail:
ESP Utilities Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune, Windows OS, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of ESP to gain insights into the company culture and the IT team's dynamics. This can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved end-user support issues. Being able to share specific examples will demonstrate your problem-solving skills and your ability to provide excellent support.
✨Tip Number 4
Stay updated on the latest trends and updates in desktop engineering and IT support. Showing that you're proactive about learning and adapting to new technologies can impress the hiring team and highlight your commitment to the role.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Engineer role. Focus on your proficiency in Windows OS, Microsoft Intune, and troubleshooting end-user support issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to enhance the desktop environment. Mention specific experiences where you've successfully resolved technical issues or improved user satisfaction.
Highlight Relevant Skills: In your application, emphasise your knowledge of Active Directory, Group Policy Objects, and any experience with Microsoft collaboration tools like Teams and SharePoint. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Desktop Engineer.
How to prepare for a job interview at ESP Utilities Group Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft platforms, especially Windows 10 and 11. Be prepared to discuss your experience with troubleshooting and supporting Microsoft applications like Word and Excel, as well as your familiarity with Intune for device management.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've resolved end-user support issues in the past. Highlight your troubleshooting process and any tools you used, such as ticketing systems or documentation practices.
✨Understand the Role of Collaboration
Since the role involves working closely with colleagues and third-party teams, demonstrate your ability to collaborate effectively. Discuss any experiences where you improved a desktop environment or implemented new technologies through teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your technical skills and decision-making abilities. Think about common IT issues and how you would handle them, particularly in relation to onboarding and offboarding processes.
