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For Companies At a Glance
- Tasks: Join a dynamic team to bridge innovative tech and customer needs in sales engineering.
- Company: Incident.io is a leading platform for incident management, helping top companies resolve issues quickly.
- Benefits: Enjoy a competitive salary, equity options, and a supportive, diverse work environment.
- Why this job: Be part of a small, passionate team making a real impact in the tech industry.
- Qualifications: Experience in SaaS sales engineering, strong communication skills, and a desire to learn.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 95000 - 105000 £ per year.
About incident.io
incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We are backed by leading investors like Index Ventures and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
The Team
Our Sales Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution. This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they’re leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Sales Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.
What you’ll be doing:
- Being one of the founding members of this small but mighty team
- Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io's platform can add the most value for the world’s leading Digital Native and Enterprise companies alike
- Developing and continuously enhancing a deep understanding of the incident.io platform, technical capabilities, and integration possibilities with customers' existing systems
- Planning and leading proof of concepts to demonstrate the feasibility and effectiveness of incident.io's platform in addressing customer needs and securing technical wins for our platform consistently
- Identifying gaps and areas of improvement in the current sales process to develop sales, enablement, and process-focused collateral, bolstering effectiveness and efficiency for the team
- Working hand-in-hand with customers to build bespoke post sales implementation/roll-out plans and guiding customers through that process to help value realization on time, every time for our customers
What experience you need to be successful:
- Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes
- Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains
- Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you’re comfortable challenging assumptions in external and internal settings
- Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io during the pre and post- sales implementation processes
- Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn’t previously exist for your current peers and for ones that eventually follow
The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £110,000 - £120,000. This position will also offer equity options.
Our commitment to diversity
We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.
Got a question?
If you have any questions before applying to the role, please email the team at.
Senior Sales Engineer employer: incident.io Ltd
Contact Detail:
incident.io Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Engineer
✨Tip Number 1
Familiarise yourself with incident.io's platform and its unique features. Understanding how the product works and its integration capabilities will allow you to speak confidently about its value during interviews.
✨Tip Number 2
Research the current trends in incident management and SaaS sales processes. Being knowledgeable about industry standards and challenges will help you engage in meaningful conversations with the team and demonstrate your expertise.
✨Tip Number 3
Prepare to discuss your previous experiences in technical sales, particularly any complex sales processes you've managed. Highlight specific examples where you successfully translated technical concepts into business value for clients.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential gaps in the sales process at incident.io. Be ready to suggest innovative solutions or improvements that could enhance the team's effectiveness and efficiency.
We think you need these skills to ace Senior Sales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Sales Engineer position at incident.io. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: In your CV and cover letter, emphasise your proven track record in similar roles, particularly in SaaS environments. Provide specific examples of complex technical sales processes you've successfully managed.
Highlight Communication Skills: Since strong communication skills are crucial for this role, include examples of how you've effectively explained complex topics to both technical and non-technical audiences. This will demonstrate your ability to bridge the gap between technology and business value.
Express Your Curiosity: Convey your inquisitive nature and desire for continuous learning in your application. Mention any relevant experiences where you've learned from customers or adapted to new technologies, as this aligns with the company's values.
How to prepare for a job interview at incident.io Ltd
✨Understand the Product Inside Out
Before your interview, make sure you have a deep understanding of incident.io's platform and its technical capabilities. Familiarise yourself with how it integrates with existing systems and be ready to discuss specific use cases that demonstrate its value.
✨Showcase Your Sales Process Experience
Be prepared to discuss your previous experience in running complex technical sales processes. Highlight specific examples where you've successfully collaborated with customers to design solutions and how you navigated challenges during pre and post-sales implementations.
✨Communicate Clearly and Confidently
Strong communication skills are crucial for this role. Practice explaining complex technical concepts in a clear and concise manner, ensuring you can adapt your language for both technical and non-technical audiences. This will showcase your ability to bridge the gap between technology and business needs.
✨Embrace the Start-Up Culture
Demonstrate your enthusiasm for working in a fast-paced start-up environment. Share examples of how you've thrived in ambiguous situations and taken initiative to build resources or processes from scratch. This will show that you're adaptable and ready to contribute to the team's growth.
