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For Companies At a Glance
- Tasks: Support customers and service reps with post-sales tasks and administrative duties.
- Company: Join Keysight, a leader in innovative technology solutions that connect and secure the world.
- Benefits: Enjoy a dynamic work environment with a focus on diversity and inclusion.
- Why this job: Be part of a team that values collaboration and drives impactful change in technology.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This role is based in Telford and offers opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a motivated people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have Customer Service experience.
You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
You will be in charge of:
- Performing the administration support to our customer service representatives, ensuring that we are managing the repair/calibration requests.
- Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
- Handling customer collection requests.
- Assigning emails to the Customer Service representatives.
Qualifications:
- Customer service experience in a fast-paced customer service environment.
- Some relevant experience in an administrative role.
- Must have excellent written, verbal and presentation skills.
- Excellent teamwork, with a proactive mentality.
- Must be detail-oriented and have excellent customer service, organizational and follow-up skills.
- Must be able to interact effectively and cooperatively with employees at all levels.
- Must be able to operate in a complex organization and handle multiple tasks simultaneously.
What we offer:
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.
Customer Service Representative employer: Keysight Technologies
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding how we prioritise diversity and inclusion can help you align your responses during the interview, showcasing that you share our commitment to these principles.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your problem-solving skills and ability to handle multiple tasks. This will show us that you can thrive in a fast-paced environment like ours.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires excellent presentation skills, being able to articulate your thoughts clearly will be crucial during the interview process.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared to discuss these situations will demonstrate your proactive mentality and readiness to tackle challenges head-on.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative roles. Use specific examples that demonstrate your skills in problem-solving, teamwork, and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your experience aligns with the job description. Mention your ability to handle multiple tasks and your proactive mentality, as these are key qualities they are looking for.
Highlight Relevant Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully interacted with customers and resolved queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Keysight Technologies
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability in a fast-paced environment.
✨Demonstrate Your Administrative Skills
Since the role involves administrative support, be prepared to discuss your experience with data entry and managing service requests. Mention any tools or software you’ve used that are relevant to the job, as this shows you’re ready to hit the ground running.
✨Emphasise Teamwork and Communication
The ability to work well within a team is crucial for this position. Be ready to talk about how you’ve collaborated with colleagues in the past and how you communicate effectively with different levels of staff. This will show that you can fit into their company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think of scenarios where you had to juggle various responsibilities or resolve conflicts, and explain your thought process and outcomes clearly.
