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For Companies At a Glance
- Tasks: Manage accounts, build relationships, and ensure customer satisfaction in retail.
- Company: Join Dee Set, the UK's top provider of retail solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and financial wellbeing support.
- Why this job: Great opportunity to grow your career in a dynamic retail environment.
- Qualifications: Strong communication skills and experience in account management preferred.
- Other info: Work 37.5 hours a week, Monday to Friday, with travel to client sites.
The predicted salary is between 28000 - 32000 £ per year.
Do you have a passion for retail? Are you looking for the next step in your career? Are you great at building relationships and working both efficiently and creatively? Then this could be the role for you!
Purpose of your role:
- You will represent Dee Set as the UK's leading provider of end to end retail solutions.
- Establish and maintain relationships with new and existing customers.
- Ensure profitable growth of existing business and develop new business opportunities.
- Ensure that our customer's needs and expectations are always met.
Key Objectives:
Key Responsibilities & Accountabilities:
- Manage a portfolio of accounts with both major national retailers and their suppliers.
- Provide excellent levels of customer service at all times.
- Broker the successful transition of new business into well executed ongoing work.
- Provide recommendations for continuous process improvement in response to changing customer requirements.
- Develop new opportunities into compelling commercial business propositions to customers.
- Monitor and deliver financial KPI's including sales and profitability targets.
Responsibilities of the role:
- Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
- Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
- Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
- Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
- Own and grow all aspects of commercials aligned to your category accounts.
- Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
- Identify and communicate opportunities for operational improvement and support implementation as required.
- Co-operate with line manager to identify and develop new and existing business opportunities.
- Encourage and receive feedback to strive for continuous improvement.
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
Skills/Experience Required:
- An excellent communicator with demonstrable negotiating and influencing skills.
- A good listener, that is highly customer focused, with a consultative and collaborative account management style.
- An ability to build trust and rapport and to develop strong, lasting customer relationships.
- A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
- An ability to understand and identify customer needs and develop practical, compelling solutions.
- A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
- Preferred background working with or in major retailers or an account management background.
- Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.
What's On Offer:
- Salary: £28,000 to £32,000 dependant on experience.
- Hybrid role with the requirement of traveling to our Stoke-On-Trent Head Office along with our Clients sites and stores on a weekly basis.
- Full Position: 37.5 Hours a week Monday to Friday.
- Financial and Wellbeing support.
- Access to our Reward Scheme which is a money saving platform.
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Stoke-On-Trent
✨Tip Number 1
Familiarise yourself with the retail landscape in Stoke-On-Trent. Understanding local retailers and their needs will help you tailor your approach when networking or during interviews.
✨Tip Number 2
Build connections with professionals in the retail sector. Attend local networking events or join relevant online groups to meet potential colleagues and learn more about the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed accounts or built relationships in previous roles. This will demonstrate your ability to meet the key responsibilities outlined in the job description.
✨Tip Number 4
Research Dee Set and their current clients. Being knowledgeable about their services and recent projects will show your genuine interest in the role and help you stand out during discussions.
We think you need these skills to ace Account Manager Stoke-On-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and retail. Emphasise your skills in building relationships, customer service, and any previous work with major retailers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to meet customer needs. Use specific examples from your past experiences to demonstrate how you can contribute to Dee Set's goals.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, negotiation, and financial awareness. Provide examples of how you've successfully used these skills in previous roles.
Showcase Your Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful projects managed, or improvements made in customer satisfaction. This will help illustrate your capability to deliver results.
How to prepare for a job interview at Dee Set
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully developed strong connections with clients in the past, highlighting your consultative approach and collaborative style.
✨Demonstrate Your Customer Focus
Be ready to discuss how you prioritise customer needs and expectations. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Financial Discussions
Since the role involves monitoring financial KPIs, brush up on your understanding of budgets and profitability targets. Be prepared to discuss how you've managed accounts financially in previous roles and any strategies you've implemented to achieve targets.
✨Highlight Your Problem-Solving Abilities
The job requires identifying areas for improvement and providing tailored solutions. Think of examples where you've successfully identified a problem and implemented a solution that added value to your previous employer or client.
