Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support for internal systems, focusing on telephony and Microsoft 365.
- Company: Join a dynamic company transforming the retail sector with innovative software solutions.
- Benefits: Enjoy a flat team structure, collaborative culture, and the chance to shape your own role.
- Why this job: Make a real impact while working with a mix of experienced professionals and tech-savvy innovators.
- Qualifications: Broad understanding of IT infrastructure, including Office 365 and collaboration tools.
- Other info: Ideal for proactive individuals who thrive in a straightforward, respectful work environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company delivers software services to a number of retailers with top-level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities
- Provide an IT help desk service for the company to obtain assistance with their IT issues.
- Identify areas for improvement.
- Support performance and other IT related issues when they are called into the support desk team.
- Answer telephone, web and email inquiries to faults and problems relating to the customers' IT needs.
Knowledge, Skills and Experience required
To be considered for the role, you'll need:
- A broad understanding of Infrastructure, specifically covering: an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
- An understanding of corporate systems including: email systems, preferably Office365, collaboration solutions such as SharePoint, Jira and Confluence, telephony systems and their network implications.
- To be proactive and pragmatic and extremely detail orientated.
Preferred Skills but not essential
- Understanding of ITIL processes and the provision of IT support services.
- Microsoft Virtual Desktop.
- Understanding of SQL Databases.
You should apply if:
- You care deeply about applying technology and processes to deliver smarter solutions.
- You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do.
- You are comfortable using direct language and speaking in a straightforward yet respectful manner to save people's time and simplify everyone's workday.
- You love rolling up your sleeves to get it done.
- What we're doing excites you.
What's in it for you?
- The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience).
- A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced individuals from the industry with both feet on the ground and tech-savvy dreamers who pave the way for new innovations.
- A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company's future is being shaped.
2nd Line Support Engineer employer: Spectrum IT Recruitment
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, SharePoint, and telephony systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. This will help you illustrate your proactive approach and detail-oriented mindset, which are key traits for this position.
✨Tip Number 3
Research StudySmarter and understand our mission and values. Being able to align your personal goals with our company’s vision during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss ITIL processes and how they relate to service delivery. Even if it's not essential, showing that you have a grasp of these concepts can highlight your commitment to professional development in IT support.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with telephony, Microsoft 365, and Windows Desktops. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the company's needs. Mention your proactive approach and detail orientation, and explain how your background aligns with their expectations for the role.
Showcase Relevant Skills: In your application, emphasise your knowledge of systems management tools, remote access solutions, and corporate systems like Office 365 and SharePoint. If you have experience with ITIL processes or SQL databases, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Spectrum IT Recruitment
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of systems management tools, remote access solutions, and operational reporting tools. Be prepared to discuss your experience with Microsoft 365, SharePoint, and telephony systems, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've identified areas for improvement in previous roles. Highlight specific instances where you resolved IT issues effectively, showcasing your proactive and detail-oriented approach.
✨Communicate Clearly and Respectfully
Since the role involves direct communication with team members and customers, practice speaking in a straightforward yet respectful manner. This will demonstrate your ability to simplify complex issues and save time for everyone involved.
✨Express Your Passion for Technology
Let your enthusiasm for technology and its application in improving business processes shine through. Share why you're excited about the opportunity to make an impact in the retail sector and how you envision contributing to the company's goals.
