Support Analyst

• Exceptional customer-facing skills with effective listening and communication (written and verbal) skills with the ability to engage effectively with technical and non-technical stakeholders.
• Excellent problem-solving and analytical skills, with attention to detail.
• Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms.
• IT Service Management experience across incident management, problem management and change management.
• Service support/analyst background.
• Ability to document triage procedures and best practices to enhance support efficiency.

Desirable

• Proficiency in using ITSM tools such as ServiceNow.
• ITIL (v3/v4) qualified.