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For Companies At a Glance
- Tasks: Manage customer renewals and drive revenue growth through strategic relationships.
- Company: Join a fast-growing SaaS company with a proven track record and loyal customers.
- Benefits: Enjoy a competitive salary, commission on upgrades, performance bonuses, and hybrid working.
- Why this job: Be part of a dynamic team that values your ideas and offers real career progression.
- Qualifications: 3+ years in Account Management, excellent communication skills, and a proactive mindset required.
- Other info: This role offers high visibility and the chance to make a significant impact.
The predicted salary is between 26000 - 35000 ÂŁ per year.
Location: Hybrid (1–2 days/week in Bath)
Salary: £26,000–£35,000 base + 10% commission on upgrades + bonus potential
Are you a driven, commercially-minded Account Manager with a passion for renewals, retention, and growth? Ready to step into a business that’s scaling fast, backed by proven success, and offering a real opportunity to own your own portfolio and impact revenue directly?
This is your chance to join a high-growth SaaS company with a best-in-class product, thousands of loyal customers, and a track record of consistent 50% year-on-year growth. They’re helping organisations across every sector win and retain public sector contracts, and the client base just keeps growing.
With explosive growth comes opportunity - and that’s where you come in.
The Role
We’re looking for a Renewals Account Manager (or Senior, depending on experience) to take ownership of a defined book of customers, ensuring timely, seamless renewals while identifying opportunities to upsell and extend contracts. You’ll be stepping into a role that’s critical to the business’s success - retaining revenue, enhancing value for customers, and influencing long-term growth.
This isn’t just about renewals. It’s about relationships, strategy, and driving results. You’ll be the linchpin between Customer Success and Sales, ensuring our customers stay with the business and grow with them.
What You’ll Be Doing
- Owning renewals across your customer portfolio, driving Net and Gross Revenue Retention (NRR & GRR) through high-quality, proactive conversations
- Leading the renewal cycle from initial handover (4 months from renewal) through to close—running meetings, crafting proposals, negotiating terms, and getting the deal done
- Identifying upgrade opportunities—whether that’s advisory services or package changes—and earning commission when you land them
- Acting as a trusted advisor to customers, understanding their challenges and ensuring they’re getting the maximum value from our solution
- Collaborating closely with Customer Success and Sales to provide a seamless experience across the customer journey
- Maintaining CRM hygiene and reporting clearly on your pipeline, renewal status, and customer health
What You’ll Bring
- 3+ years of Account Management experience, ideally in SaaS or renewals-focused roles
- A strong track record of owning customer relationships, hitting renewal targets, and closing business
- Excellent communication skills—written, verbal, video, and phone
- High emotional intelligence—you know how to listen, read between the lines, and influence outcomes
- A proactive, commercially sharp mindset—you spot opportunities, think on your feet, and move fast
- Experience working with CRMs and maintaining accurate, up-to-date customer records
- A team player who thrives in a fast-moving, collaborative environment
What You’ll Get
- Base salary: £26,000–£35,000, depending on experience
- 10% commission on all upgrades
- Performance bonus on top of that
- 25 days annual leave (plus bank holidays)
- Pension scheme and comprehensive benefits
- Hybrid working: 1–2 days a week in the Bath office (or more if you like)
- Genuine opportunities for career progression, ownership, and personal development
- A culture that values ideas, energy, and ambition—not just titles or tenure
This is a high-impact, high-visibility role where you’ll be trusted to own outcomes and rewarded for results. If you’re looking for your next big move in renewals or account management—and want to be part of a company that’s scaling rapidly, innovating constantly, and winning consistently—we’d love to hear from you.
Apply now to take the next step in your career.
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that come with renewals. Understanding the nuances of subscription models and customer retention strategies will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed renewals or upsold services. Highlighting measurable outcomes will showcase your ability to drive results in a similar environment.
✨Tip Number 4
Showcase your emotional intelligence by preparing to discuss how you've built strong relationships with clients in the past. Being able to articulate your approach to understanding customer needs will resonate well with the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in renewals and SaaS. Use specific metrics to demonstrate your success in retaining customers and achieving targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewals and your understanding of the role. Mention how your skills align with the company's goals and how you can contribute to their growth.
Highlight Key Skills: Emphasise your communication skills, emotional intelligence, and proactive mindset in your application. Provide examples of how you've successfully managed customer relationships and identified upsell opportunities.
Showcase Your Knowledge of the Company: Research the company and mention specific aspects of their product or culture that resonate with you. This shows genuine interest and helps you stand out as a candidate who is aligned with their values.
How to prepare for a job interview at Propel
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed customer relationships in the past, focusing on how you retained clients and drove growth.
✨Demonstrate Your Proactive Mindset
The role requires a proactive approach to identifying upsell opportunities. Be ready to discuss specific instances where you spotted potential for growth and how you acted on it to benefit both the customer and your previous employer.
✨Familiarise Yourself with Their Product
Understanding the company's product is key to being a trusted advisor. Research their offerings thoroughly and think about how they can add value to customers. This will help you answer questions confidently and show your genuine interest.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think through potential challenges you might face in the role and how you would handle them, particularly in terms of customer retention and negotiation.
