Guest Experience Supervisor

• Supervise and train Guest ExperienceOfficers, andassistthe Guest Experience Manager in ensuring the smooth running of the department.

• Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.

• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.

• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.

• Guide and empower the team to ensure heightened engagement with our guests

• Assist the Front Office team with arrivals, check-ins, and departures seamlessly.

Previousexperience in hotelGuest Experiencewithin the luxury segment is preferred. Strong organizational and multitasking abilities skills arerequired.