Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and train a team to create unforgettable guest experiences.
- Company: Join a luxury hotel dedicated to exceptional service and guest satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values creativity and personal connections with guests.
- Qualifications: Previous experience in luxury hotel guest experience is preferred; strong multitasking skills are a must.
- Other info: This role is perfect for those passionate about hospitality and making a difference.
The predicted salary is between 28800 - 43200 £ per year.
Guest Experience Supervisor Park Hyatt London River Thames GB – ENG – London Guest Service Operations Entry Level Manager Full-time Req ID: LON005977 Summary Guest Experience Supervisor About Park Hyatt London River Thames Opening in 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace, and Kings Road. The hotel will feature exquisite dining options, state-of-the-art event spaces, and an indulgent spa with relaxation lounges, spa rooms, and an indoor pool. Duties and Responsibilities Supervise and train Guest Personalisation Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department. Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience. Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences. Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations. Guide and empower the team to ensure heightened engagement with our guests. Assist the Front Office team with arrivals, check-ins, and departures seamlessly. About You Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities are required. Benefits 12 complimentary nights a year across Hyatt Hotels worldwide. Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Business attire laundered complimentary. Headspace membership and access to our Employee Assistance Programme. 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels. Continuous learning and development opportunities to provide you with a clear career path and job promotion opportunities across Hyatt Hotels worldwide. Our Values and Inclusion At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family, which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work! We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. Join Us Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels! #J-18808-Ljbffr
Guest Experience Supervisor employer: Hyatt Corporation
Contact Detail:
Hyatt Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor
✨Tip Number 1
Familiarize yourself with the luxury hotel segment. Research the latest trends in guest experience and service excellence to demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others who work in guest experience roles.
✨Tip Number 3
Prepare examples of how you've successfully managed teams or improved guest experiences in previous roles. Be ready to share these stories to showcase your leadership skills.
✨Tip Number 4
Demonstrate your organizational and multitasking abilities by discussing specific tools or methods you use to manage your workload effectively, especially in a fast-paced environment.
We think you need these skills to ace Guest Experience Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest experience, especially within the luxury segment. Emphasize any supervisory roles and training experiences you've had.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences. Mention specific examples of how you've created memorable moments for guests in previous roles.
Showcase Your Organizational Skills: Since strong organizational and multitasking abilities are required, provide examples in your application that demonstrate how you've successfully managed multiple tasks or projects simultaneously.
Highlight Team Collaboration: Discuss your experience in communicating and coordinating with other departments. Provide examples of how you've worked with teams like housekeeping or engineering to enhance guest experiences.
How to prepare for a job interview at Hyatt Corporation
✨Showcase Your Leadership Skills
As a Guest Experience Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in training and supervising staff. Share specific examples of how you've empowered your team to enhance guest engagement.
✨Highlight Your Attention to Detail
Since the role involves ensuring VIP guests receive personalized experiences, emphasize your ability to pay attention to details. Discuss how you have successfully managed special requests in the past and how you ensure that no detail is overlooked.
✨Demonstrate Strong Communication Skills
Effective communication with other departments is crucial for seamless operations. Prepare to give examples of how you've coordinated with different teams in previous roles to ensure smooth service delivery.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to multitask or resolve conflicts while maintaining a high level of guest satisfaction.
