Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, schedule appointments, and ensure a top-notch service experience.
- Company: Join HSF Volvo Guildford, a brand dedicated to making life easier and safer for everyone.
- Benefits: Enjoy excellent perks, career development opportunities, and a bonus scheme.
- Why this job: Be part of a fantastic team that values your role in customer care and automotive service.
- Qualifications: Strong customer service skills and a proactive approach are essential.
- Other info: We promote equal opportunity and value diversity in our workforce.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? HSF Volvo Guildford are looking for a highly motivated Service Advisor who will take pride in bringing Volvo Cars’ brand values to life, while ensuring all clients have a positive customer experience.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
- Welcoming customers and explaining the services offered
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
- Motivated, with a proactive approach to customer service
- Enjoy the challenge of influencing the success of the Service department
- Customer relations experience
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
SERVICE ADVISOR ~ CUSTOMER SERVICE employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your knowledge of common car issues and repairs. Being able to discuss technical aspects with both customers and technicians will show that you're proactive and genuinely interested in the role.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when discussing services and handling customer queries during the interview.
✨Tip Number 4
Network with current or former employees of HSF Volvo Guildford. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and your passion for cars.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a service-oriented role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to enhancing the customer experience at HSF Volvo Guildford.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Volvo Car UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer care during the interview. Share specific examples of how you've gone above and beyond to ensure a positive experience for customers in previous roles.
✨Know Your Stuff About Cars
Familiarise yourself with Volvo's brand values and the services they offer. Being knowledgeable about cars and the automotive industry will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. Since the role involves liaising between customers and technicians, showcasing your ability to communicate effectively will be crucial.
✨Prepare for Common Scenarios
Think about potential customer complaints or service scenarios you might encounter. Prepare responses that highlight your problem-solving skills and your proactive approach to resolving issues.
