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- Tasks: Lead a team to collect and recover money owed by customers while coaching them to find solutions.
- Company: VIVID is a leading provider of affordable homes in the south of England, dedicated to community support.
- Benefits: Enjoy 26 days holiday, a bonus scheme, private medical insurance, and a generous pension plan.
- Why this job: Make a real difference in customers' lives while developing your leadership skills in a vibrant culture.
- Qualifications: Experience in housing sector leadership and knowledge of income recovery processes are essential.
- Other info: This is a 12-month fixed term role based in Basingstoke, working 37 hours per week.
The predicted salary is between 36000 - 60000 £ per year.
We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!, You’ll be responsible for managing a team of Income Recovery Officers and Debt Recovery Officers who collect, and recover money owed by our customers across all our homes and tenures. It’s a busy environment where you will need to think on your feet as well as coaching the team to find their own solutions. You and the team can make a real difference in our customers lives, it’s never dull!
You’ll recruit, develop, coach and motivate your team to ensure they have the skills and tools to deliver an excellent level of customer service as well as maximising our income. You’ll support your team in finding the right balance between supporting customers to sustain their tenancies and knowing when legal interventions are needed. You will also make sure that the team meet or exceed agreed targets. Conducting regular catch-ups and quarterly performance reviews identifying training and development needs and monitoring improvement plans are all part of your leadership role along with building strong and positive working relationships with other operational and support teams.
As a highly organised individual with flawless reporting and analytical practices, you will contribute towards VIVID being identified as a partner of choice by key stakeholders by implementing a value for money service, providing continuous improvement, taking into consideration the internal and external environment. You will regularly liaise with external partners such as The Department of Work & Pensions (DWP) and local authorities to ensure benefits are being paid correctly and that you’re up to date with any changes that will affect both the business and our customers.
It goes without saying that you’ll be committed to creating and maintaining open channels of communication between the Income recovery teams and customers. With your exceptional verbal and written communication skills, you will be an inspirational leader who has a background in leading staff within the housing sector. With knowledge of income recovery processes, pre-action protocols and the relevant legislation, you will be comfortable working within a complex political and service environment, and you’ll be happy working with colleagues at all levels and crucially, you will enjoy acting as a mentor to your team.
This is a great opportunity to drive a culture of continuous improvement and guide your team in developing their capabilities, thereby helping them take the next steps in their careers.
Offers are subject to satisfactory DBS.
We’re a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision "More homes, bright futures".
We’re recruiting for an Income Recovery Team Leader based in Basingstoke on a 12-month fixed term basis, working 37 hours per week. This is an exciting opportunity for a customer and team focused individual who will have the opportunity to make a meaningful and powerful contribution to help our customers manage their accounts and finances and by doing so help them on their way to a brighter future.
Want to know what we can offer you?
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26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
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A productivity-related bonus scheme to enhance your take-home
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A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
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Life assurance paid at x 3 annual salary
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Private medical insurance
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Health care cash plan called Medicash
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Enhanced pay for maternity, paternity, adoption and shared parental leave
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Access to counselling, legal and financial information
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Electric car scheme
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Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Income Recovery Team Leader (12 month FTC) employer: Vivid Housing
Contact Detail:
Vivid Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Team Leader (12 month FTC)
✨Tip Number 1
Familiarize yourself with the income recovery processes and relevant legislation. Understanding these will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you coached team members to achieve their goals, as this aligns perfectly with our focus on development.
✨Tip Number 3
Research VIVID's values and mission, especially our commitment to affordable housing and community support. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with external partnerships, particularly with organizations like the DWP and local authorities. This will show that you understand the broader context of income recovery and customer support.
We think you need these skills to ace Income Recovery Team Leader (12 month FTC)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Recovery Team Leader position. Highlight key responsibilities and required skills, such as team management, customer service, and knowledge of income recovery processes.
Tailor Your CV: Customize your CV to reflect your experience in managing teams and your understanding of the housing sector. Include specific examples of how you've successfully led teams, improved processes, or supported customers in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership style and your commitment to customer service. Mention your ability to coach and develop team members, and how you can contribute to VIVID's mission of providing affordable homes and support services.
Highlight Communication Skills: Emphasize your exceptional verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with teams, customers, and external partners in previous roles.
How to prepare for a job interview at Vivid Housing
✨Show Your Leadership Skills
As a candidate for the Income Recovery Team Leader position, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed teams in the past, focusing on coaching and motivating team members to achieve their goals.
✨Understand Income Recovery Processes
Make sure you have a solid understanding of income recovery processes and relevant legislation. Be prepared to discuss your experience with these topics and how you can apply this knowledge to support your team and improve customer service.
✨Emphasize Communication Skills
Exceptional verbal and written communication skills are essential for this role. Highlight your ability to maintain open channels of communication with both your team and customers, and provide examples of how you've effectively resolved conflicts or facilitated discussions in previous roles.
✨Demonstrate a Customer-Centric Approach
VIVID values a customer-focused mindset. Be ready to discuss how you've previously balanced supporting customers with the need for legal interventions. Show that you understand the importance of helping customers sustain their tenancies while also meeting organizational targets.
