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- Tasks: Lead operations for multiple LIFTCos, ensuring high-quality service delivery and relationship management.
- Company: Join Sewell Estates, a forward-thinking company focused on operational excellence and community impact.
- Benefits: Enjoy competitive salary, annual bonuses, 25+ days holiday, and employee ownership opportunities.
- Why this job: Make a real difference in healthcare operations while working in a supportive and dynamic environment.
- Qualifications: Relevant degree or significant experience, NHS background, and strong leadership skills required.
- Other info: Flexible working hours with some home working options and travel to various offices.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 7.5 hours per week, Monday - Friday, 8.30am - 5.00pm
Salary: Dependent upon experience plus annual bonus opportunity
Location: Based at our Nottingham office, with some opportunity for home working, and a requirement to travel to all company offices for effective team and commission management.
Role Overview
Reporting to Director of Operational Partnerships, the successful candidate will operate from our Nottingham office and provide oversight over the 4 LIFTCos across Nottinghamshire (2 LIFTCos), Derbyshire and Leicestershire. The role will include responsibility as General Manager for the delivery of the MSAs to each of four LIFTCos, and the maintenance of relationships with external partners across these areas. Support in this role is provided by dedicated general management, operational, financial, and business development resources.
Key Responsibilities
- Oversight of the delivery of the MSAs for the GNL, NNL, SDL and LEL LIFTCos, including:
- Establishing and maintaining a close professional relationship with the relevant Boards and individual chairs and directors
- Responsible to the relevant Boards for the overall performance of the MSP and overall delivery of the relevant MSAs
- Proactive general management, coordination, direction and supervision of the operational, financial, and business development activities of the LIFTCos
- Active engagement in specific issues as and when escalated by the operational, financial, and business development leads
- Establishing and maintaining a close professional relationship with key individuals within external organisations and parties, including FM Providers, Tenants, Funders, Joint Venture Partners (i.e., EMS), and NHS, local authority (and other public sector) clients
- Liaise with the Director of Operational Partnerships to ensure a consistent and coordinated approach to LIFT issues which impact across individual LIFTCo boundaries and differing LIFT portfolios
- Establish and maintain a close professional working relationship with the Strategy Associate Director for the area.
Specifically, as General Manager, ensure:
- You are fully aware of:
- The discussions and activities in which each of the Strategy Associate Director is engaged with potential clients
- The proposals being developed by the Strategy Team for potential delivery across your area
- The proposals being developed by the Project Delivery Team for potential delivery
- The appointments developed for delivery across your areas accurately reflect the contractual relationships between, and financial expectations of, the various parties
- All commissions delivered to clients (either through the LIFTCos or directly by Sewell Advisory) are of high-quality and meet the clients' expectations
Requirements
As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:
- Essential
- Educated to relevant first degree level in a relevant subject, or significant relevant experience
- Substantial experience of working within the NHS
- Experience of managing healthcare estate including significant strategic management at a senior level
- Team leadership experience
- Relationship management experience at senior level with external partners
- A full driving licence, valid in the UK and own transport
- Excellent people & customer management skills
- A positive and professional attitude, along with a high-quality approach to service delivery
- Excellent levels of computer literacy in Microsoft Office products, specifically Outlook, Word, Excel and PowerPoint
- Excellent communication and organisational skills
- Be able to work both as a team member and alone in a busy working environment
- Have a flexible attitude towards hours worked and interest in supporting the wider team during holiday and sickness periods
- Educated to Masters' degree level in a relevant subject
- Substantial experience (non-NHS) public sector bodies/organisations
- Professional qualification (i.e. RICS, CIOB, RIBA, RTPI)
Benefits
- Competitive Salary, Dependent on experience
- Annual Bonus opportunity
- 25 days holiday (plus Bank Holidays), rising with length of service to 30 days
- Being a Co-Owner of Sewell Estates
- Auto Enrolment pension
- Staff discounts
- High Street & Retail discount schemes
- Bike 2 Work Scheme
- Technology Scheme
- Paid Parental Leave and Sickness Absence schemes
Associate Director Operations (East Midlands) employer: Sewell Group
Contact Detail:
Sewell Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director Operations (East Midlands)
✨Tip Number 1
Network with professionals in the healthcare and public sector, especially those who have experience with NHS operations. Attend relevant industry events or webinars to connect with potential colleagues and partners.
✨Tip Number 2
Familiarise yourself with the specific LIFTCos mentioned in the job description. Understanding their operations and challenges will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 3
Prepare to discuss your previous experiences in managing healthcare estates and your approach to relationship management. Be ready to provide examples of how you've successfully navigated complex partnerships.
✨Tip Number 4
Showcase your leadership skills by highlighting any team management experiences. Be prepared to discuss how you motivate teams and ensure high-quality service delivery in a busy environment.
We think you need these skills to ace Associate Director Operations (East Midlands)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare estate management and team leadership. Use specific examples that demonstrate your relationship management skills with external partners.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their behaviours of being Positive, Professional, Customer Focused, a Team Player, and Doing the Right Thing.
Highlight Relevant Qualifications: Clearly state your educational background and any professional qualifications you hold, such as RICS or CIOB. If you have substantial experience in the NHS or public sector, make sure to emphasise this.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sewell Group
✨Know Your MSAs
Familiarise yourself with the Management Service Agreements (MSAs) relevant to the LIFTCos. Be prepared to discuss how you would ensure their effective delivery and what strategies you might employ to maintain strong relationships with the Boards.
✨Demonstrate Relationship Management Skills
Highlight your experience in managing relationships with external partners, especially within the NHS and public sector. Prepare examples of how you've successfully navigated complex stakeholder environments in the past.
✨Showcase Leadership Experience
Be ready to discuss your team leadership experience. Share specific instances where you have led a team through challenges, focusing on your approach to coordination and supervision of operational activities.
✨Exhibit a Positive Attitude
Emphasise your alignment with the company's core behaviours: being positive, professional, customer-focused, and a team player. Prepare to give examples of how you've embodied these traits in previous roles.
