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- Tasks: Manage IT incidents and ensure timely service restoration in a dynamic legal environment.
- Company: Join a leading legal firm focused on innovative IT solutions and exceptional service delivery.
- Benefits: Enjoy a hybrid work model with competitive salary and opportunities for professional growth.
- Why this job: Be part of a collaborative team, tackling challenges in a fast-paced, high-pressure setting.
- Qualifications: 3+ years in IT Service Management; strong communication and problem-solving skills required.
- Other info: Morning calls with Australia; previous law firm experience is a plus but not essential.
The predicted salary is between 40000 - 88000 £ per year.
ITSM Analyst – ServiceNow – ITIL – Hybrid – London Salary is £50K – £63K Our client a Legal firm are seeking an IT Service Management Analyst – ServiceNow ITIL ITSM Incident management role. Working with IT and the business to manage the activity of prioritised incidents, identify and manage timely service restoration. Experience 3+ years working with global and virtual teams Ideally 5 years experience in Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels Experience chairing and managing Change Advisory Board meetings and workshops Excellent communication, a strong problem solver – people person Demonstrated experience identify analyse engage, and influence a spectrum of stakeholders Candidate must be able to demonstrate proven ability to deliver high service levels in a high-pressured environment Excellent ServiceNow, preferably as a Service Management tool. Good report producing skills in ServiceNow to assist with analysis of trends would be an advantage. Morning calls will be needed to talk to Australia Previous law firm experience or a professional services environment (eg, consulting or accounting) would be a distinct advantage, although not essential. ITIL/ITSM Certification (desired)
Information Technology Service Management Analyst employer: Michael James Associates
Contact Detail:
Michael James Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Management Analyst
✨Tip Number 1
Familiarize yourself with ServiceNow and its functionalities, especially in relation to ITIL processes. Being able to demonstrate your hands-on experience with the tool will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing incidents and change management processes. Be prepared to discuss specific examples where you've successfully restored services or improved service levels under pressure.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You may be asked to lead discussions or workshops, so showcasing your ability to engage stakeholders effectively is crucial.
✨Tip Number 4
If you have any experience in a legal or professional services environment, make sure to mention it. This background can give you an edge, as it shows you understand the unique challenges of these sectors.
We think you need these skills to ace Information Technology Service Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT Service Management, particularly in Incident, Problem, and Change Management. Emphasize any relevant certifications like ITIL and your proficiency with ServiceNow.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role and how your background aligns with the requirements. Mention your experience working with global teams and your ability to manage high-pressure situations effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that illustrate your ability to engage and influence stakeholders. Highlight any experience you have chairing meetings or workshops.
Highlight Relevant Experience: If you have previous experience in a law firm or professional services environment, make sure to mention it. This could set you apart from other candidates and show your familiarity with the industry.
How to prepare for a job interview at Michael James Associates
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these principles in previous roles, especially in incident and change management.
✨Demonstrate Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific incidents you've managed and be ready to explain your approach to resolving them.
✨Familiarize Yourself with ServiceNow
As ServiceNow is a key tool for this position, ensure you are well-versed in its functionalities. Be ready to discuss how you've used ServiceNow for reporting and trend analysis in your past experiences.
