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- Tasks: Manage a portfolio of SME customers via phone and email, handling queries and generating reports.
- Company: Join Corona Energy, a certified Best Place to Work in the UK, focused on employee experience.
- Benefits: Enjoy private medical insurance, profit sharing, monthly bonuses, and discounts on retail and entertainment.
- Why this job: Be part of a supportive culture that values empowerment, innovation, and making an impact.
- Qualifications: Experience in credit control, excellent communication skills, and intermediate Excel knowledge required.
- Other info: Work Monday to Friday, 0830-1700, with no evenings or weekends; amazing office perks included.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Collections Executive to join our fast-paced and target-driven SME Credit team in Coventry. In this role, you will be maintaining a portfolio of SME customers via telephone and email. We are looking for someone who has strong experience in a credit control background and who can offer excellent customer experience at all times.
Liaising with internal and external stakeholders, you will manage invoice queries, generate daily statements and reports feeding back regularly to your line manager. A strong working knowledge of Excel is essential in this role and experience of B2B credit management is highly beneficial.
To be successful in this role you will have:
- Experience handling your own portfolio of customers
- Excellent communication skills
- The ability to build rapport with external stakeholders
- Intermediate knowledge of Microsoft Excel
What can we offer?
This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:
- Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
- A life assurance and income protection scheme from day one!
- Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success, AND monthly bonuses!
- Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
- Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!
Working Pattern
This role is based in our Coventry City Centre offices and is Monday to Friday, 0830-1700 with an hour for lunch. There is no evening or weekend working for this role.
Working with us at Corona Energy
At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!
To support this experience, we also offer our team:
- Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
- An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
- An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
- The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
If you are looking for a career that is all about positive energy, we would welcome your application!
Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
Contact Detail:
Corona Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with the SME credit landscape. Understanding the specific challenges and needs of small to medium enterprises will help you engage more effectively with potential customers during your interviews.
✨Tip Number 2
Brush up on your Excel skills, especially functions related to data analysis and reporting. Being able to demonstrate your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer portfolios in the past. Be ready to discuss specific situations where your communication skills and rapport-building made a difference in resolving issues.
✨Tip Number 4
Research Corona Energy's company culture and values. Aligning your responses and questions during the interview with their core values of being Empowered, Forward Thinking, and Impactful will show that you're a great fit for their team.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and customer service. Use specific examples that demonstrate your ability to manage a portfolio of customers effectively.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and your experience with B2B credit management. Mention how you can contribute to the company's values, especially 'Customer First'.
Showcase Excel Skills: Since a strong working knowledge of Excel is essential, consider including specific examples of how you've used Excel in previous roles. This could include generating reports or managing data effectively.
Prepare for Interviews: If invited for an interview, prepare to discuss your previous experiences in detail. Be ready to explain how you handle invoice queries and build rapport with stakeholders, as these are key aspects of the role.
How to prepare for a job interview at Corona Energy
✨Showcase Your Credit Control Experience
Make sure to highlight your previous experience in credit control during the interview. Be prepared to discuss specific examples of how you've managed your own portfolio of customers and resolved invoice queries effectively.
✨Demonstrate Excellent Communication Skills
Since this role involves liaising with both internal and external stakeholders, practice articulating your thoughts clearly. Use examples from past experiences where you successfully built rapport with clients or colleagues.
✨Excel Proficiency is Key
As a Collections Executive, you'll need a strong working knowledge of Excel. Brush up on your skills and be ready to discuss how you've used Excel in previous roles, such as generating reports or managing data.
✨Emphasise Customer Experience
The company values a 'Customer First' approach, so be prepared to talk about how you prioritise customer experience in your work. Share instances where you went above and beyond to ensure customer satisfaction.
