Account Manager Team Lead

Renewals Account Team Lead – SaaS | Up to £45,000 base + Bonus | Hybrid (Bath)

High-growth tech scaleup. Leadership autonomy. Big impact.

We’re hiring on behalf of a high-growth SaaS company that’s scaling fast – and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector work.

They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.

If you\’re hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment – this is the next big step.

Key Responsibilities

• Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
• Coaching and mentoring RAMs/SRAMs against KPIs and metrics
• Managing a small portfolio of high-value renewals yourself
• Driving upsell, upgrade, and extension opportunities across the team
• Reviewing and approving customer proposals to ensure quality and consistency
• Forecasting performance and providing weekly reporting to the Sales & Marketing Director
• Leading daily and weekly team huddles to provide focus and drive motivation
• Supporting onboarding and training of new hires
• Maintaining a culture of accountability, ownership, and collaboration

Requirements

• Proven experience leading a team in a customer success or renewals environment (ideally SaaS)
• 5+ years in account management, renewals, or customer success
• Strong track record in hitting commercial retention and upsell targets
• Excellent communication, coaching, and objection-handling skills
• Analytical mindset with the ability to spot performance trends and act on them
• CRM experience (e.g. HubSpot)
• Empathetic, energetic, and solutions-focused leadership style

The Package

• Up to £45,000 base salary (depending on experience)
• Bonus based on team performance
• 25 days holiday + bank holidays
• Pension scheme
• Hybrid working (1–2 days per week in Bath)
• Clear progression path and long-term growth opportunity

This is your chance to step into a commercially critical role with real influence inside a fast-moving SaaS scale-up.

Interested? Apply now or reach out for more details.