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- Tasks: Support customers in managing their homes and tenancies while ensuring safety and compliance.
- Company: Join a top-rated workplace dedicated to making a difference in people's lives.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on everyday essentials.
- Why this job: Make a real impact in your community while working in a supportive and diverse environment.
- Qualifications: Experience in property management is a plus, but a positive attitude and passion for service are key.
- Other info: Flexible hours, mileage covered, and a commitment to diversity and inclusion.
This is a great opportunity for a Housing Management Worker to join our team here in South Hetton. As our Housing and Property expert, you'll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts.
Typical day as a Housing Management Worker:
- You would be working with our customers within an over 55 scheme & will undertake daily welfare calls.
- Making sure that our customers' properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.
- Help our customers with housing benefit claims, making sure that these are received on their rent account.
- To support the next customers who need our help and for maximum occupancy, you'll turn around void properties within set timescales. This may involve picking up a broom or paint brush!
- As well as working alongside our maintenance colleagues.
- You'll carry out and record the routine safety and compliance checks in our buildings and communities making sure we're compliant.
- You'll also manage the admin updating records, ordering, and arranging payment for works to be done.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You'll do that here, working for one of the top ten Great Places to Work in the UK!
You bring:
- A background in property management, but that's not a deal breaker!
- Perhaps you've worked in an environment with compliance and health and safety checks?
- A can-do positive attitude, you're proactive and well organised, and able to work on your initiative.
- A passion for delivering excellent customer service and a genuine desire to help your customers.
- The ability to work on your own initiative, positively influencing people from all different backgrounds.
- Confidence working collaboratively with colleagues in other parts of the business as well as with external partners.
- Passion for property and get a thrill out of knowing that your properties are the best they can be for our customers!
Our team:
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details:
- We'd expect you to work 5 mornings a week Mon-Fri but are flexible around start and finish times.
- Based at our service in South Hetton, you will be predominately based here but there may be odd occasions where travel may be needed, to attend team meetings, undertake home visits or to support at a Local scheme.
- Able to use technology for creating and updating customer files, making benefit claims and doing tenancy sign-ups.
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
- You'll need an Enhanced DBS check done and we pay for that.
A place where you belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What's in it for you?
- 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out.
- Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Learn more about our benefits on our website.
Find out more: Click APPLY NOW to see our Housing Management Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don't delay or you might miss out.
Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments.
Housing Management Worker in Durham employer: Home Group Limited
Contact Detail:
Home Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Worker in Durham
✨Tip Number 1
Familiarise yourself with the specific needs of over 55s in housing management. Understanding their unique challenges and how to support them will show your genuine interest in the role and help you connect with potential colleagues.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with older adults. Attend local community events or online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Demonstrate your proactive attitude by volunteering or participating in community service related to housing or elderly care. This hands-on experience can set you apart and show your commitment to making a difference.
✨Tip Number 4
Research the company culture at StudySmarter and align your values with theirs. Highlighting your passion for customer service and community involvement during any interviews can resonate well with the hiring team.
We think you need these skills to ace Housing Management Worker in Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Emphasise any roles where you've dealt with compliance and health and safety checks, as these are crucial for the Housing Management Worker position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your proactive attitude. Mention specific examples of how you've positively influenced people from diverse backgrounds, as this aligns with the company's values.
Showcase Your Skills: Highlight your organisational skills and ability to work on your initiative. Provide examples of how you've successfully managed tasks independently, especially in a housing or property context.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Home Group Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine desire to help customers during the interview. Share examples of how you've gone above and beyond in previous roles to support clients, especially in challenging situations.
✨Demonstrate Your Initiative
Prepare to discuss instances where you've taken the initiative in your past roles. This could include managing projects independently or suggesting improvements that benefited your team or customers.
✨Familiarise Yourself with Compliance and Safety Checks
Since the role involves routine safety and compliance checks, brush up on relevant regulations and best practices. Being able to discuss these confidently will show your preparedness for the responsibilities of the job.
✨Highlight Your Teamwork Skills
The position requires collaboration with colleagues and external partners. Be ready to share experiences where you've successfully worked as part of a team, particularly in diverse environments, to achieve common goals.
