Onboarding Executive

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Our shared commitment is to revolutionise insurance for the better, one day at a time.

In this role, you will be responsible for onboarding new insurance agents and assisting in integrating new markets into our brokerage. You will work closely with both agents and internal teams to ensure smooth transitions, proper training, and effective operational alignment.

• Manage the end-to-end process of onboarding new insurance agents, from initial contact through to full integration into the brokerage.
• Facilitate the completion of all required documentation and ensure compliance with legal, regulatory and organisational standards.
• Serve as the point of contact, answering questions and resolving issues during the onboarding process.
• Coordinate the integration of new markets into the brokerage, including working with internal teams to establish relationships with new carriers, products, and services.
• Assist in setting up the necessary infrastructure to support new markets, ensuring smooth operational processes for agents.
• Ensure internal databases and external platforms are maintained and updated.
• Build and maintain strong relationships with new and existing agents, addressing their concerns and helping them navigate any challenges during their onboarding process.
• Collaborate with other teams, including compliance and marketing to ensure that all agents are supported and equipped to succeed.
• Any additional duties as assigned.

• 2+ years of experience in the insurance industry, preferably in a role focused on agent relations, training, or onboarding.
• Familiarity with insurance products, regulations, and market structures.
• Experience in working with external partners or brokers is a plus.

• Excellent organisational skills and attention to detail.
• Ability to build rapport and relationships with individuals from diverse backgrounds.
• Proficiency in MS Office Suite and familiarity with insurance management software (CRM systems, etc.).
• Self-motivated with a strong sense of accountability and ownership.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Problem-solving mindset with the ability to handle challenges and manage multiple tasks at once.
• A passion for customer service and ensuring agents have the tools and support they need to succeed.

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.