General Manager

Centre Manager High Wycombe – Leading Leisure/Hospitality Brand
up to £48,000 basic OTE £60K+

Interviews are immediately available for a Centre Manager in High Wycombe, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry.

The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer.

As Centre Manager, you will be offered a highly competitive basic salary of up to £48,000, a quarterly bonus, and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+.

Benefits include life assurance, enhanced pension plan, 5 weeks holiday, and a save as you earn scheme with significant opportunities for training and development and career advancement.

We are keen to hear from candidates who can demonstrate:

1. 5+ years’ experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality, or retail business.
2. Evidence of optimising sales and performance of a business unit including a significant hospitality offering.
3. A passion for people, with evidence of coaching, developing, and progressing a team of 40 colleagues.
4. An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.
5. Commercially astute with extensive P&L and budgetary management experience.
6. Constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.
7. Can commit to working shifts and 3 weekends out of 4.

Purpose of Role:

1. Responsible for the overall performance of the centre and the team to deliver financial targets and service standards.
2. Create an environment for performance with fulfilment where our Team Members can perform to the best of their ability.
3. Coach and mentor the team using effective communication and role modelling leadership behaviours.
4. Contribute to the overall performance of the region; promoting innovation, best practice, and effective communication.

Main Duties & Responsibilities

1. Financial & Commercial: Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the business.
2. Manage all controllable costs to deliver Management Profit for the centre.
3. Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaign.
4. Control and monitor the payroll budget, in line with the business needs and the monthly and annual budgets.

Operations:

1. Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelines.
2. Ensure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirements.
3. Manage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security, and legal obligations.
4. Ensure preventative maintenance program is in place and being followed by the centre technical team.

Service:

1. Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and service.
2. Exceed Customer expectations to deliver an exceptional value for money experience.
3. Encourage engagement between the Customers and the Team Members to create a fun and friendly environment.
4. Maintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team.

Team:

1. Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value Chain.
2. Coach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centre.
3. Role model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company values.
4. Lead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers.

Interviews are immediately available.

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